1. Clear planning: catering enterprises should not only pay attention to long-term planning when the information system goes online, but also cannot do it overnight. Because the scale and actual demand of each enterprise are different, enterprises can decide the specific content and steps according to their own actual situation, and it is best to choose partners with industry experience and strong technical ability to help with planning and implementation.
2. The right choice is half the battle. You must choose a mature management software that conforms to or is close to the characteristics of your own enterprise. "How to choose a set of catering management software?" Catering management, blindly installing a cashier catering software is completely wrong to think that the informationization of catering enterprises has been completed. Such things are too numerous to mention in practice. Some eat with fast food software, or ask a software development company unfamiliar with the catering industry to develop and launch its own software. After using this software, it takes a long time to change and develop. The longer the running-in time, the greater the indirect loss to the enterprise. The successful customer experience of a mature software supplier is a great wealth for the catering enterprises that have newly launched the system, and the standardized management mode owned by these successful catering enterprises is the best reference for any new catering enterprise.
3. Leaders attach importance to it and employees cooperate. Information system is a systematic project, and its success can not be separated from the attention of leaders and the active cooperation of middle managers and users. The practice of many excellent enterprises has proved that all enterprises with good information system application benefits have enterprise-level or corresponding authoritative leaders to take the lead and participate in the whole process of system selection and online. As a mature software, the system will be very smooth from online to formal operation, if there is no human resistance in the online process.
2. What are the characteristics of a good information management system for catering enterprises?
1, the system is stable. In the pursuit of functional richness, system stability is often more important than functional richness! The catering industry, especially Chinese food enterprises, will run at high speed during the peak period, so it requires high stability and rapidity of the system, and the redundancy requirements are more demanding than many industries. Therefore, when choosing a catering system, we should investigate the typical customer cases made by developers to understand the stability of the system and its customers' applications, such as the stability of a large number of data exchanges, the security performance of the system, what software modules or solutions customers use, and how customers evaluate their products and services.
2. The number of software customers should be large and the coverage should be wide. As an application software, if there is not a certain number of users to support it, then the maturity of this software is not enough. How many customers are the specific standards? If catering software has dozens or hundreds of users, it can meet the requirements of ordinary users, and whether the software functions can meet users, in turn, also shows that there must be many users of the software, because the richness of functions and the number of users must be positively related. If there are many users, they will put forward various requirements for the software, accumulate certain management processes and ideas in the software, and generate greater value for later users. Different users will have different requirements for software. Only when the number of users reaches a certain level, especially high-quality and demanding users, will it play an irreplaceable role in the maturity and growth of application software. It is not difficult to explain why some immature software can be given away to customers for free or sold at a very low price. Customers think they have taken advantage of it and are complacent, but they don't know how much trouble it will bring to their business to get such immature software. I believe many customers have a deep understanding. Generally speaking, the wider the geographical distribution of users of a catering software, the greater the number of users and the more mature it is. National catering software must be more mature than regional software. However, global software needs special care, because for cross-language catering software, different languages often have different versions, and each new version will have a process of re-integration when it arrives in the local area. Language is one reason, as well as business processes and management processes, the quality of managers and so on. It's something else.
3, rich in functions. The richness of functions is also an important symbol of maturity. If catering software has dozens or hundreds of users, it can meet the requirements of ordinary users, and whether the software functions can meet users, in turn, also shows that there must be many users of the software, because the richness of functions and the number of users must be positively related. If there are many users, they will put forward various requirements for the software, accumulate certain management processes and ideas in the software, and generate greater value for later users.
4. The good expansibility and flexibility of the system is an important guarantee for the system not to fall behind. Investigating a management system depends not only on its function, but also on the growth of the system and its ability to upgrade services in the future. The expansibility of management system can not only meet the continuous development needs of enterprises, but also save a lot of development expenses for enterprises.
5. Whether the system is advanced is also an important aspect to examine whether a management system is excellent. The functions that catering enterprises don't need or didn't think of at present can be used in the system or with a little setting. The value-added function of this system will save a lot of money for catering enterprises.
3. What are the misunderstandings of catering enterprises in informatization?
1. Although the informatization of catering enterprises is a commonplace topic, with the rapid development of computer and network technology in recent years, informatization construction has also given catering enterprises more connotations. At present, some leaders of catering enterprises still have some misunderstandings about the informatization construction of enterprises, thinking that using computers to check out and order food is informatization, but in fact, catering informatization is far from it. Many catering enterprises are blind in many aspects, such as how to carry out information management, what expectations are realized through management, and how to combine their own development direction, which is not targeted;
2. Regard information construction as a panacea, thinking that the turnover of enterprises will increase exponentially after information construction, and business owners can sit back and relax without considering the existence of investment risks. The choice of many systems mainly depends on the boss's imagination of information application, so blind investment, repeated investment and repeated investment are quite serious.
3. Many catering managers are superstitious or credulous about the temptation of so-called international companies and products, and take it for granted that if international companies are strong, their products and services will be better than local companies, resulting in painful prices. Due to the different situations in different countries, some managers of chain enterprises copy foreign management models, such as bringing foreign catering software, thinking that they can learn their management essence, but the actual situation is quite different. For example, the scheduling system that foreign software usually has doesn't work in China, and most employees in foreign catering industry are hourly workers, while employees in China catering industry are regular workers, so it is very inhuman to use computer to schedule. There are also some ERP software used in other industries, which are very good in other industries, but they can't be applied in the catering industry. According to the survey, the main reason is that I don't know much about the catering industry in China. The application level of information technology in the catering industry itself is not high, and most front-line employees have to endure physical labor every day. According to statistics, a food delivery staff has to run more than ten kilometers every day, and some waiters have to stand for more than eight hours. If it is required by the management standards of other industries, many statistical reports must be filled out by ERP software.
With the increasing popularity of catering informatization today, I believe that more and more catering enterprises will use informatization as an advanced tool to manage their own enterprises, and there will also be some truly excellent management systems and solutions to serve the catering industry in China, bringing them benefits and benefiting them from it, so as to truly achieve the goal of seeking benefits from management.
Four, the specific catering management system should have the function.
First of all, the informationization of the catering industry is inseparable from computers. A mature and perfect catering management system will help to quickly build the informationization of the catering industry. The basic functions of the catering system include:
Front desk management: ordering food, cashier, receiving reservations, filling orders, making kitchen products, handing over shifts, paying financial accounts and leaving temporarily.
Team contact: team reservation, team reception and team inquiry.
Basic data: table setting, special promotion, table discount, table composition, room table setting, consumption pattern, employee information and other information.
Auxiliary management: member information, member consumption, account management, account payment, account processing and account cancellation.
Inventory management: document management, current company, inventory accounting, inventory counting, inventory opening data entry, current inventory, supplier supply details, and commodity purchase statistics.
Query and analysis: bill query, order query, handover record, financial payment record, order analysis, sales analysis, employee performance.
Reports: business schedule, monthly business report, annual business report, table sales schedule, table sales summary, table reservation statistics, table monthly sales statistics, table annual sales statistics and guest consumption statistics.
System management: system setup, data initialization, data backup, data recovery, operator management, password change, authority management and login again.
From the perspective of catering enterprise operation, management covers people, finance, goods, production, supply and sales, and takes customers as the center. Human elements include: customer relationship, human resources; The elements of wealth include: property, account management and decision analysis; Material elements include: office management, inventory, materials and fixed assets management; Factors of production include: procurement, production and processing, and circulation; The elements of sales include: reservation, reception and cashier. Marketing and market expansion
The management of catering industry is a complex and meticulous management field, with many management links, uneven level of employees and arbitrary post setting. In daily business activities, the management mode will be changed at any time according to market conditions, but the basic management links and processes are unchanged, namely, booking, ordering, kitchen printing, kitchen production and cashier; Raw material storage management, cost audit; Customer and member management; Financial audit, data summary and decision analysis report based on daily management. Market catering management software is basically designed around the above ideas, and targeted sales are carried out in combination with customer needs. To sum up, the catering management software consists of basic business management, customer relationship, raw material procurement and supply, human resource management, financial management, remote chain management, central kitchen and chain distribution.