Please help translate the following paragraphs.

Miss Liu:

Hello! A few days ago, I received your inquiry about my personal account in Bank of America. It is a great honor to serve you!

The following information is shown in our records:

At your request, I would like to explain the following. Generally, the average balance of your savings account is calculated on a cycle of 12 months, and this time it is only the balance of the previous quarter.

The information provided above is confidential and will only be told when requested by customers. Information providers and individuals are not responsible for any changes caused by this.