It is not difficult to become a mysterious customer, but it is not a simple matter. First of all, you need to have a deep understanding of the mystery customer detection industry. Secondly, you need to be familiar with the cases and business regulations of the mystery customer industry.
2. Be a mysterious customer qualification certification
The qualification of mystery customers is completely dispensable. You definitely don't need to be certified as a mystery customer. However, through the qualification certification of mysterious customers, you can learn more useful knowledge and distinguish yourself from other mysterious customers.
3. Apply for a mysterious customer testing service provider.
First of all, we should fully understand the mystery customer industry; Then write a letter of intent and send it to each mysterious customer test service provider.
4. Mystery customer detection
Mysterious customers are usually called secret shoppers, service evaluators, customer researchers, customer service researchers, inspectors, investigators or market researchers/evaluators. Mysterious customers refer to individuals who have received relevant training or guidance, truly experience and evaluate any one or more service quality and service processes as anonymous potential consumers or real consumers, and finally give detailed and objective feedback on their consumption experience in different ways (such as filling out questionnaires and writing reports).
5. Being a mystery customer requires conditions.
Anyone can be a mystery customer, but not everyone is suitable to be a mystery customer. Being a mysterious customer requires a keen ability to capture; Extraordinary memory; A patient character; The essence of trustworthiness; Excellent writing and language communication skills; Good time management skills; Good at self-encouragement; Rich experience in solving contradictions and disputes; A sense of responsibility to strictly observe the deadline; Passion for life and shopping.
6, mystery customers must have
A. Although mystery shopping is interesting, it is a very serious job.
B. Generally speaking, mystery customers will receive their due rewards 60 days after they finish their work.
C. mystery customers.
D Mystery customers should constantly improve their professional standards, because in large and medium-sized cities, the competition of mystery customers is very fierce.