Job responsibilities of e-commerce customer service
1, responsible for collecting customer information, understanding and analyzing customer needs, and planning customer service plans.
2. Responsible for effective customer management and communication.
3. Establish a customer service team and train customer representatives and other relevant personnel.
4. Visit customers regularly or irregularly to check the maintenance of customer relationship.
5. Be responsible for developing and maintaining good customer relationship.
6. Be responsible for organizing after-sales service of the company's products.
7. Fill in the customer consultation sheet and transaction record sheet of the network department every day as required.
8, familiar with the company's products and in-depth understanding of the company's corresponding sales policy, and turn it into their own language, fluently expressed.
9, constantly improve their sales ability (sales language, sales skills)
10, job responsibilities
1 1. At the end of each month, make your own work plan and sales target for the next month, and stabilize the old market and basic sales while promoting.
The important role and significance of customer service in e-commerce
1. Create the store image: customer service is the first window of the store image.
2. Improve the transaction rate: Online customer service can answer customers' questions at any time, so that customers can know what they need in time, thus facilitating the transaction.
3. Improve the customer's return rate: customers will be more inclined to choose sellers they are familiar with and understand, thus improving the customer's repurchase rate.