Customer service is the abbreviation of customer service, and it is the bridge between the company and customers. Mainly responsible for answering questions for customers and introducing business.
Customer service is characterized by strong service and certain professionalism.
The main responsibilities of customer service work:
1, conscientiously implement the company's sales management regulations and implementation details, and strive to improve their own business level.
2. Actively complete the work objectives stipulated by the company or promised by the department.
3. Provide customers with active, enthusiastic, satisfied and thoughtful services.
4. Provide business consultation for all kinds of customers of the company.
5. Collect customer information and user opinions, and put forward suggestions to improve the company's image.
6. Be responsible for the management, classification, sorting, filing and safekeeping of the company's customer data, company documents (duplicates) and dealer contracts (duplicates).
7. Assist front-line departments to do a good job of on-site customer reception and telephone return visit, timely convey customer information and properly handle it.
8, responsible for answering customer complaints phone, make phone records.
9. Complete other tasks temporarily assigned by superior leaders.