1. Keep notes, pictures, videos and other evidence when refueling, so that it is easier to show that your actions are legal when defending rights.
2. Call the official customer service number of 95504, transfer it to manual customer service to make a complaint, and explain in detail the gas station sites and violations that need to be complained.
3. Wait for the official to verify the authenticity of the complaint information, and then negotiate the corresponding reasonable compensation.
The consequences of complaints from employees of gas stations depend on the degree of violation, but in order to avoid shielding behavior, car owners should choose the highest level when complaining. There will be a post at the gas station to provide a complaint telephone number, of which the complaint telephone number is divided into four levels, the first level is the official customer service telephone number; The second floor is the manager of the city company; The third level is the district head; The fourth level is the stationmaster.
laws and regulations
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 37 A consumer association shall perform the following public welfare duties:
(a) to provide consumers with consumer information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide the consumption pattern of civilization, health, resource conservation and environmental protection.
(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to consumer rights and interests.
(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments.
(four) reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers.