20 14, 10/0 On October 24th, State Grid Corporation took over the last batch of 95598 business information systems (power companies in Beijing, Shandong and Shanghai), successfully achieving the goal of 95598 network-wide business concentration and providing customers with "all-service, all-weather" services.
After all services of 95598 network are centralized, customer service accepts seven kinds of services, such as complaints, reports, opinions, suggestions, praise, consultation and fault repair (power failure judgment). The intensification of customer demand will enable the service level of provincial (municipal) power companies to be displayed more intuitively on the same platform, promote all units to pay more attention to customer orientation, and promote the requirement of "management of specialty must manage service".
It is understood that the Southern Branch of State Grid Customer Service Center in Nanjing is responsible for 95598 business of power companies in Hebei, Hebei, Shandong, Shanghai, Jiangsu, Zhejiang, Hubei, Sichuan, Chongqing, Heilongjiang, Mengdong, Shaanxi, Gansu and Tibet, accounting for 14 provinces (cities);
North Branch Center is responsible for 95598 business of Beijing, Tianjin, Shanxi, Anhui, Fujian, Hunan, Henan, Jiangxi, Liaoning, Jilin, Qinghai, Ningxia and Xinjiang electric power companies, accounting for 13 provinces (cities).
People's Network -95598 Conveniently serves 360 million power customers