Hotline service scope:
1, which should be handled by emergency service hotlines such as 1 10,19, 120, 122, etc., and transfer or instruct the claim adjuster to call the corresponding hotlines.
2, has been or should be through litigation, arbitration, administrative adjudication, discipline inspection and supervision, administrative reconsideration, government information disclosure and other legal channels and has entered the petition procedures, inform the petitioner of the corresponding channels.
3. If it is the responsibility of the Party Committee, the People's Congress, the CPPCC and the army, inform the claimant to report to the relevant units.
4, is being handled, notify the applicant of the progress.
Guangzhou hotline processing time:
1. Hotline matters: handle and reply to the claimant within 2 working days from the day after receiving the matter.
2. Non-hotline matters: handle and reply to the claimant within 10 working days from the day after receiving the matters.
3, the organizer feedback before the handling of the situation, the complainant to the hotline to reflect the new situation, the city hotline work agency shall inform the organizer. If the organizer thinks that it directly affects the handling of hotline matters, it shall explain the situation to the complainant and recalculate the handling period. Due to the occurrence of natural disasters and other force majeure, the municipal hotline work organization shall explain the situation to the requester and adjust the processing period according to the situation.
Reference to the above contents: Guangzhou Municipal People's Government-Guangzhou 12345 Government Service Convenience Hotline.