In order to solve all kinds of problems and difficulties encountered by customers in the process of using mobile phones, China Mobile Company has set up a customer service hotline 10086 all over the country. Customers can call local 10086 at any time to handle various businesses, master their own telephone charges and learn about China Mobile.
You can also make comments and suggestions to China Mobile Company, and you can also complain about the call quality of mobile phones and the service attitude of sales staff. The customer service center will verify and solve problems for customers in time.
Extended data
In order to further improve service quality, China Mobile took the lead in setting up an independent "online company" to establish stricter service standards and improve service quality from the perspective of the whole group. The unified layout of the group and the differentiated service mode of provinces and cities not only reduce the service cost, but also improve the service efficiency and quality.
In order to maintain network information security, China Mobile has also intensified centralized control and crackdown on network number change, spam messages and harassing calls.
From 2065438 to 2009, 2.29 billion harassing calls, 400 million spam short multimedia messages, 830,000 international fraudulent calls and more than 88 million high-frequency harassing calls were intercepted every month, more than 9,600 bad websites were verified, and 27,000 malicious softwares were monitored and disposed of. A total of 2.04 billion harassing calls of "calling you to death" were intercepted, and 260 million harassing messages of "SMS bomb" were extremely powerful.
Baidu Encyclopedia-10086
People's Network-Networks and services strive to seize China Mobile.