Supplement: For specific recruitment skills in consultation and unilateral attack, please refer to the following suggestions.
First, deal with parents' phone calls.
1. It is best to answer the phone within 3 times. Too fast or too slow will make parents feel too sudden or impatient.
Don't talk to others on the phone, or it's impolite.
3. Keep smiling to make customers feel friendly, and control the good voice and tone, with a friendly voice and a calm and confident tone.
4. Record the telephone results in detail. No matter whether the consultation process is smooth or not, there must be feedback records.
Be sure to let your parents hang up before you hang up, don't hang up too much.
Second, handle the parents' consultation in the school.
1. Have a confident attitude, pay attention to keep smiling, correct standing and sitting posture, and make parents feel professional, confident and sincere.
2. To keep the environment clean, tidy and organized, and establish a comfortable and harmonious conversation environment, parents might as well sit down and pour a cup of tea to make parents feel cordial and soften their defensive psychology.
3. Learn to listen to your parents, understand their needs, and prescribe the right medicine.
4. Appropriate use of rhetorical skills, when parents hesitate or ask negative questions, rhetorical questions can change the subject, or throw the questions back to parents, making parents feel professional and easier to attack.
5. Be patient in class, and course consultants need to improve their ability to capture accurate and useful information.
6. When recommending courses, course consultants are required to have skilled professional knowledge, and some tips can be used, such as promoting preferential registration activities and creating registration quota restrictions.
Third, master the skills of attacking orders.
1. Deal with the mood first, then deal with things. When facing parents, we should first "recognize and praise" to deal with parents' feelings; Then "transfer questions and rhetorical questions" to deal with parents' affairs. When transferring questions, the course consultant should transfer the questions to the characteristics of the course, saying more "at the same time" and less "but".
2. When recommending courses to parents, be careful not to answer whatever parents ask, and don't answer parents' questions subconsciously and without thinking, which will often make parents feel distrust and is not conducive to solving problems.