"12368" In order to actively respond to the new expectations of the masses, improve the quality and efficiency of judicial services, and let the people feel the humanistic care of China's justice more truly, the Supreme People's Court recently opened a litigation service hotline 12368. 12368 Litigation Service Hotline, as an important part of the construction of the Supreme People's Court Litigation Service Center, is not only a new measure for judicial convenience, but also a new way to deepen judicial openness and consciously accept supervision.
The parties and agents ad litem can call 12368 during working hours to inquire about whether the case is accepted, the members of the collegial panel, the court session time, the progress of handling the case, the handling results and other information. You can also consult procedural questions. You can also query 24-hour case information through the self-service system. 12368 also provides litigation-guided self-help inquiry and manual consultation services to the public. In order to better meet the diverse needs of the masses, the Supreme People's Court will continue to improve and enrich its services. Call 12368 by landline or mobile phone, and you can contact the judge, inquire about the case, consult the lawsuit, make comments and suggestions on the work of the court or conduct letters and visits.
"12368" is the national public service number of judicial information of people's courts determined by the Supreme People's Court. If the party concerned is local, dial "12368" directly; Other places need to dial "local area code+12368".
1. Litigation service time: 12368. The manual service hours of hotline agents are working hours (8:30- 17:30, except weekends and holidays, the same below), and the self-service voice service hours are 24 hours; Window and SMS litigation service hours are working hours; Internet, WeChat, Weibo and other litigation services are available 24 hours a day.
2. When the parties or agents use the functions of inquiring cases, contacting judges, sending and receiving materials, letters and complaints, opinions and suggestions on the 12368 litigation service platform, they need to confirm their identity through the litigation service password notified in the Notice of Case Acceptance, Notice of Respondent and Notice of Participation in Litigation. The litigation service password is automatically and randomly generated by the trial process management system, which corresponds to the case number and is unique and specific. Therefore, the parties or agents are requested to properly keep their litigation service passwords to avoid the adverse consequences caused by the identity being fraudulently used by others due to the disclosure of litigation service passwords.
Note: Tel 12368. The specific service hours are in accordance with the provisions of the local court.
The conditions for prosecution are:
(1) The plaintiff is a citizen, legal person and other organization that has a direct interest in the case;
(2) Having a clear defendant;
(3) Having specific requests, facts and reasons;
(4) It falls within the scope of civil litigation accepted by the people's court and is under the jurisdiction of the sued people's court.
Legal basis:
Article 1 19 of the Civil Procedure Law of People's Republic of China (PRC).
Prosecution must meet the following conditions:
(1) The plaintiff is a citizen, legal person and other organization that has a direct interest in the case;
(2) Having a clear defendant;
(3) Having specific requests, facts and reasons;
(4) It falls within the scope of civil litigation accepted by the people's court and is under the jurisdiction of the sued people's court.
Article 120
The prosecution shall submit a complaint to the people's court, and submit copies according to the number of defendants. If it is really difficult to write a complaint, it can be made orally, which will be recorded by the people's court and the other party will be informed.