12363 is the complaint telephone number of China People's Bank. The purpose of setting up this telephone number is to better protect the legitimate rights and interests of financial consumers. As long as the content of your complaint is within the statutory duties of the People's Bank of China and involves cross-market and inter-bank financial products and services, it can generally be accepted.
12363 The scope of complaints includes complaints within the statutory duties of the People's Bank of China, such as payment and settlement, and credit investigation. , as well as complaints involving cross-market and cross-industry financial products and complaints affecting financial stability within its jurisdiction. The working hours of the complaint telephone are 8: 30am-11:50am and 6: 30pm-17 from Monday to Friday. In addition, national holidays and public holidays are rest time, and complaints are not accepted during this time.
: 12363 consultation and complaint telephone is a hotline for protecting the rights and interests of financial consumers. It is the national unified financial consumer complaint hotline public service special number approved by the Ministry of Industry and Information Technology of the People's Republic of China and the People's Bank of China. 12363 the consultation and complaint telephone number for the protection of financial consumers' rights and interests is a public service telephone number specially used by the people's bank of China to receive and handle financial consumers' consultation and complaints. 12363 The complaint telephone number will not accept reports.
When the People's Bank of China handles the telephone complaint of 12363, it will inform the complainant first. In principle, complaints should be made to financial institutions first. If a financial institution refuses to accept or deal with it within a certain period of time, or is not satisfied with the result, it will complain to the People's Bank of China again. The People's Bank of China will register the complaints of financial consumers within the scope of acceptance and forward them to the complained financial institutions for investigation and verification, and the financial institutions will reply the results to the People's Bank of China. After the transfer, if the complainant and the complained financial institution cannot reach a settlement, the People's Bank of China will organize mediation. If mediation fails, the People's Bank of China will inform the complainant that the dispute can be settled through litigation or arbitration.