Oilfield residential community
There will be a major change in the way gas is charged!
What's going on here?
Today, Wei Ge learned that Puyang Great Wall Gas Co., Ltd. will start to implement real-time charging at 8: 00 on August 1 Sunday. Please pay attention to the change of gas balance in time to avoid the situation of gas stoppage due to arrears, which brings inconvenience to your life!
Perhaps, everyone must have a lot of doubts. Brother Wei consulted the relevant staff of Puyang Great Wall Gas Co., Ltd. to answer possible doubts ~
Question answer
Q:
What is real-time refueling?
Real-time charging means that the meter reading and charging system automatically copies the user's gas every day and settles the gas bill in real time every day. Users must recharge in time before they owe money.
Q:
Why did you start to implement real-time charging?
Upgrade of meter reading and charging system in Great Wall Gas Company. At present, users are using the remote transmission meter with built-in valve to transmit gas meter data in real time, and the supporting charging system implements the "one-day settlement" mode.
Q:
How do users know that the account balance is low?
When the gas in the user's account is less than 5 cubic meters, Great Wall Gas Co., Ltd. will send a text message to remind the user to recharge the gas fee in time.
Q:
What happens if the user owes money?
By default, the user account of the charging system cannot be in arrears. Once in arrears, the valve installed on the instrument will automatically close and temporarily stop gas supply.
Q:
How can users avoid closing valves and stopping gas?
Users should keep a certain balance in their accounts.
Q:
What should I do if I owe money and stop gas?
Users pay the gas fee first (see the payment method for details), and then contact the community gas service personnel to open the valve to restore gas supply.
Q:
How long will it take for the user to open the valve to supply gas after paying the fee because of the arrears of gas?
After paying the gas fee, the gas supply will be resumed as soon as 24 hours.
Q:
What should users pay attention to in the process of gas opening after the gas is stopped due to arrears?
In order to ensure the safety of gas use, the service personnel will check the name, address and other related information with you before resuming gas supply. Please keep your mobile phone open and don't refuse to answer the service call. Service personnel and users will resume gas supply after on-site confirmation.
Q:
What are the channels for users to pay gas bills?
There are five ways for users to pay the gas fee: one is to pay through the official WeChat account payment platform; The second is to pay through mobile phone WeChat and Alipay; The third is to pay in cash at the customer service center; The fourth is to pay in the nearest Construction Bank; Fifth, front-line communities and surrounding users can pay fees at the special toll machine of the community management station.
(1) Company WeChat official account payment: Search for the official account of "Puyang Great Wall Gas Co., Ltd." from WeChat, click attention, click "Gas Payment" at the lower right, enter "Life Payment" (use "Add Payment Object" to add multiple users), enter "Payment Account", and enter the payment amount and pay according to the prompts.
(2) Payment by mobile phone WeChat and Alipay: Click "Living Payment" and "Gas Payment", select "Puyang Great Wall Gas" and enter the payment account number (user number, the same below), check the agreement service agreement, and click "Next" to enter the payment amount for payment.
(3) Customer Service Center: Customer Service Center of the Company (west of Puyang Great Wall Gas Office Building); Gancheng Service Center (in the second company's hospital).
(4) Payment by China Construction Bank: Pay with the user number to the nearest business hall of China Construction Bank.
Q:
How is the charging time arranged?
(1) Customer Service Center: Charge normally during legal working hours, and arrange toll collectors to be on duty on weekends and legal holidays.
(2) Mobile phone WeChat and Alipay can always pay.
(3) Self-service payment machine: legal working hours, weekends and holidays can be used for payment.