What does "6+ 1" service mean in Tianyi customer service?

Tianyi customer service is the main entrance for China Telecom C network customers and mobile Internet customers to obtain telecom customer service. Customers can get "6+ 1" customer service such as consultation, inquiry, handling, payment, feedback, reminder, etc. through the mobile phone client, and they can also select and quickly access various kinds of manual customer service such as voice customer service, online customer service, Weibo customer service and Yixin customer service through the client, thus realizing a brand-new service model for China Telecom's mobile Internet customers. "6+ 1" service: consultation: providing functions such as nearby outlets, searching for questions, playing mobile phones, city business cards, etc. Query: you can query the current traffic, telephone charges, points, history, usage details and other information; Handling: order traffic packets and SMS packets through SMS business hall, and handle value-added services such as international roaming; Payment: you can recharge the traffic and telephone charges of this machine or other machines; Feedback: provide various customer feedback channels such as online spit, online research and online message; Feedback: Provide integral mall and Tianyi Club functions, customers can redeem points and participate in club activities, and provide VIP customers with one-click call to account managers to achieve one-on-one exclusive service; Reminder: provide reminding service for various scenarios related to personal business use. Guizhou users pay attention to China Telecom's customer service in Guizhou. The official account of WeChat can be paid by WeChat, and the phone bill can be recharged with one click. Traffic, points, bills and detailed bills can be operated by themselves, which is convenient and fast. Customer service 34 will answer your questions.