First of all: hello, I'm xx hair salon. Are you xx-x?
After being confirmed to be myself
Are you satisfied with perming (dyeing) in o
First of all: hello, I'm xx hair salon. Are you xx-x?
After being confirmed to be myself
Are you satisfied with perming (dyeing) in our shop on X month? Are you satisfied with our service? If you have any comments or needs, please tell us so that we can improve and serve you better.
Finally: I'm sorry to bother you. Thank you for your comments or suggestions. Welcome to see you next time.
Please note the following points:
First: gentleness.
Second: look professional.
Third: Ask the other person if it is convenient before asking questions. 1 is actually the second major.
Barber shop sales skills and vocabulary
Skill word one:
Beauty Salon franchise chain Hair Permits and Hair Care Speech
Steven: You see, Miss, dyeing has done almost everything for you. Do you really want your hairstyle to last longer? We have hair care here, and the effect is good. Contains xx ingredients, which can replenish the water lost from hair after dyeing and can lock the color, making your current color more lasting and bright. Fixed volume after ironing also plays a great role. Last time I helped someone do it, I suggested that he do a post-dyeing care, and the effect was very good. And I also introduced some of his friends to me (using women's comparison psychology). I think you and I get along very well. I suggest you make one. This care is out of stock at present, and it seems that there are only two sets left. Miss, you'd better hurry. (Using women's anti-heritage psychology) ...
Beauty Salon Join Chain Membership Card Sales Speech (Hairstylist)
Mock Shu Hua
Sven: Hello! Well, I've almost cut my hair. I must tell you some good news. I'm very sorry if I didn't tell you.
Customer: Why, what's the good news?
Sven: What do you think of my service? Are you satisfied?
Guest: OK.
Si Wen: Our store is now offering membership cards to give back to customers. As long as you have this membership card, you can enjoy our membership price in the future. Moreover, this membership card is usually bought for 90 yuan, and now it is only 30 yuan, which is much more convenient for you. Many of my clients have already done it. I don't think you will miss this opportunity, will you?
Beauty & Hairdressing franchise chain Chang Ke Hua Shu
Sven: Hello! Well, I've almost cut my hair. I must tell you some good news. I'm very sorry if I didn't tell you.
Customer: Why, what's the good news?
Sven: Because we are friends, right? Or you are an old customer of our store. Well, our store now offers membership cards to give back to customers. As long as you have this membership card, you can enjoy our membership price in the future, and this membership card usually buys 90 yuan, but now you only want 30 yuan. what do you think? Many of my clients have already done it. I don't think you will miss this opportunity, will you?
Note: (It is best to use the points system for membership cards. First of all, we must clarify the purpose of the membership card. Membership cards are mainly used to lock customers. I don't think we can set them too high a price.
Skill vocabulary 2:
1, oral expression: storytelling
What is a storytelling? In fact, there are many successful cases of hair care and dyeing at the scene, but they are rarely used as empirical evidence, so sometimes it is more effective to give more practical cases to customers than to talk for a long time.
For example, you can express it like this: Miss, look at the beautiful hair of the lady in front! This is the result of regular weekly maintenance. Every time she walks by, she always attracts everyone's attention. In fact, her hair is worse than yours! If I hadn't kept saying, she wouldn't have kept her hair so regularly today.
2. Presentation skills: data methods
The so-called data method refers to providing data, materials and pictures related to the theme for auxiliary explanation. For example, when hair stylists explain the necessity of hair care to customers, they might as well explain the hair structure to customers with enlarged photos or drawings of split hair, which is the best sales skill by using data. Another best way to use data method in the field is to prove the truth of stylist's statement with examples, such as the hairstyle of field personnel. The customer's hairstyle can be used as a reference, and it can also be used as an improvement of the customer's hair quality before and after hair care. I believe that customers will feel different immediately, so I often use the method of data. For example, when customers cut their hair to half, they will first show them the mirror to compare the messy hair with the well-defined hairstyle, and think about the reasons why customers are not convinced by the comparison.
3. Speech skills: Assumption commitment method.
Presumptive commitment is a very useful skill in sales promotion, which is equivalent to first agreeing with the other party to make it less alert, and then telling the key points you want to appeal to. In other words, the genius of the presumption of commitment law lies in raising the position of the other party and making it easy to get to the point.
Miss, there are few people with aesthetic feeling like you, so you must know the professional creativity of our technology, so you must understand that there is no good hairstyle without good hair quality, so you might as well take this opportunity to have a therapeutic hair care. This is the second place presumed by the commitment law. What's more, if you refuse, it will appear that you are not up to standard, so you have to promise.
Don't worry about the customer's rebound on the premise of praising the customer, because he wants to be affirmed first, so when you appeal to the customer again, you must express it positively, don't make a negative appeal, and say, Miss, your hair is yellow and dry, so you'd better take care of it as soon as possible. In this case, once you express this, the customer will be rejected in your heart and will care!
4. Speech skills: positive and negative methods
The application of the face-lifting method is that after you agree with the other person's point of view, it leads to the point of view you want to express, because everything has positive and negative thinking modes, and you can start from different angles. For example, a fat person can say that he is bloated or happy, and a stingy person can say that he is stingy or frugal, which shows that everything has its two sides.
So how can the positive and negative method be applied to the' promotion' of hair stylists? I believe many hair stylists have a feeling that they don't know what to do when they are rejected by customers, and the positive and negative method can be said to be the best weapon for hair stylists when customers raise objections. For example, many customers often complain that it is too expensive to perm their hair for hundreds of dollars at a time, and they have to do it in two or three months. What should a hair stylist do?
These are both positive and negative methods, which come in handy. The hairdresser can answer that a few hundred dollars is of course expensive, if you want to count it once. However, don't underestimate a perm. Maybe it will take us a long time to train an assistant to do curly hair, and our hairdresser must have enough experience and professional knowledge to ensure the perfect perm quality, not to mention that a perm can last for two or three months, with an average of a few dollars a day. Can this be considered expensive? When customers have objections, don't refute them in person. Otherwise, the misunderstanding will not be clarified, and the situation will only get worse. So the positive and negative method is a good solution.
Barber shop customer service return visit speech [Article 2]
First: gentleness.
Second: look professional.
Third: Is it convenient to ask the other person before asking questions?
Example:?
Interviewer: Hello, I'm xx Hairdressing Shop. Are you xx-x?
I have more questions to answer after being confirmed.
Interviewer: Are you satisfied with perm (dyeing) in our store on X, X? The products we use for you can transport protein and water to the cortex through active osmotic substances, thus fundamentally changing it.
It didn't go well.
Are you satisfied with our service? If you have any comments or needs, please tell us so that we can improve and serve you better.
Finally: Thank you for your comments or suggestions. Welcome to visit next time? See you again.