What is the flying pigeon shortcut phrase template library of 1.Tik Tok?
Tik Tok flying pigeon shortcut phrase template library is a system that can set shortcut phrases independently in order to reduce the manual editing workload of customer service and improve the efficiency of problem handling.
Tik Tok flying pigeon express template library contains rich professional vocabulary, involving greetings, ordering consultation, logistics problems, after-sales problems, commodity consultation, purchase operation, activity discount and other scenarios.
For front-line customer service and customer service supervisor to import personal/team shortcut phrases with one click, so that customer service can reply efficiently and professionally.
2. What is the online log of 2.Tik Tok Flying Pigeon Customer Service?
Online customer service log is a tool for customer service supervisor to check online/offline/short break status and status duration, providing an overview of online duration of the whole store and customer service group as well as online details of individual customers.
It can help the customer service supervisor to count the customer service attendance, understand the customer service working hours, better manage the customer service team and improve the customer service level of the store.
3. Does 3.Tik Tok online customer service receive buyers on behalf of customer service?
No, customer service online only means that customer service is "online", and the network is stable and can handle consultation; However, the online time of customer service does not mean that the customer service actually receives the buyer's consultation.