12306 is the official customer service telephone number of the Railway Bureau, and there is no online customer service. Therefore, if customers have any questions and want to consult manual customer service, they can directly call the customer service telephone number for consultation.
You can open the website of 12306 and go to your home page. There is a customer service phone number in WeChat service. Click in to find your railway customer service center, and the specific call number will pop up. Click directly to make a manual customer service call.
Railway 12306 is the official ticketing software launched by China Railway Customer Service Center. The information on this software is more detailed and comprehensive. It enjoys the same business rules as the train ticket official website in terms of users and orders, and ticket purchase.
Users can directly handle the train ticket booking business on 12300, as well as online payment, change, refund and specific order inquiry and other related businesses.
Matters needing attention in purchasing tickets
1. The railway department will adjust the number of days to purchase tickets in advance according to the ticket sales situation, generally 30 days. The start time of each site is also different, so check in advance to buy tickets at the first moment when you start selling tickets.
Sometimes you have to buy a ticket that fits the itinerary without a ticket. We can choose to buy one more stop to buy tickets for the big station.
3. When purchasing tickets, if you find that there are no tickets, you can see alternate tips on the website. This means that you can submit alternative information, which is equivalent to making an appointment. If there is a refund or a new ticket before driving. Then the website will automatically book tickets for you.
When buying tickets at the neighboring station, you must pay attention to getting off at the destination. Never pass the station, especially the sleeper. Be sure to tell the conductor in advance.