Business communication etiquette, business communication runs through the whole business activities. Daily social occasions are inseparable from interpersonal communication. How to communicate with people properly and obtain good interpersonal relationships is what business communication etiquette should present to business people. I have compiled some information for you below, hoping to help you.
Business communication etiquette? 3A Principle The 3A principle of business etiquette is the capital of business etiquette, which was put forward by Professor Bagoni, an American scholar. The 3A principle emphasizes the most important issues that should be paid attention to when dealing with interpersonal relationships in business communication. The 3A principle specifically refers to: acceptance: that is, acceptance of the other party. It means that in your interaction with others, as long as it does not involve issues such as nationality, personality, party discipline and state law, you must recognize each other. Accept that the other person is one of your contacts, be polite and tolerant to others, and don't make things difficult for them or interrupt them. Appreciate: value each other. Paying attention to each other is to appreciate the importance, not to find fault with others. No matter what position or position the other party is in, we should listen to the other party's reasonable suggestions and put forward opinions to the other party in time, and put ourselves in the other party's shoes, so that communication will rise to integration. Admire: that is, praise each other. Being good at discovering the advantages of others and praising each other properly in communication can enhance communication. Everyone likes to be praised, but not everyone likes to praise each other. Sincerely praising each other is a small skill in business communication. But praise is also skillful, first of all, it must come from the heart, otherwise it will be considered perfunctory.
Business communication etiquette? The first interpersonal distance-personal distance: the distance between family, husband and wife, lovers-less than half a meter or even infinitely close to the second-conventional distance (communication distance): in general, the distance that should be kept with guests in general occasions-half a meter to one and a half meters-the third-etiquette distance (respect distance): the distance that should be deliberately kept with elders and superiors-one meter. Categories of business communication Generally speaking, business communication can be roughly divided into the following three situations:
1. Initial loss
The most important thing in first contact is to make a good first impression. At this time, it is necessary to show elegant business etiquette. We should be strict with ourselves in appearance, dress and manners. Because this not only represents the personal image, but also the first impression that the whole enterprise presents to the communication object. At the same time pay attention to the distance. At this time, at least keep a regular distance, one meter to one and a half meters, especially for women.
2. Official contact
Official communication refers to the communication between companies and enterprises on behalf of them. At this time, we should pay more attention to etiquette. The etiquette of official communication mainly includes two points. First, draw a clear line, even if you are friends or relatives in private, you should adopt formal etiquette norms at this time and call each other by their professional titles instead of calling them by their first names, so as to draw a clear line of interests. The second is to maintain the corporate image. Individuals represent the enterprise, and your every move will have unnecessary influence on the enterprise. Especially in these occasions, we should pay more attention to etiquette: celebrations, ceremonies, business meetings, press conferences, press conferences, expositions, etc.
3. Foreign exchange
Foreign-related communication represents the overall image presented by a country and a nation to each other, and the etiquette at this time cannot be sloppy. You can't do anything that humiliates your country and your personality. Be strict with yourself from meeting to talking until the end. At the same time, we should pay attention to the differences in religious habits and language communication between different countries, understand each other's customs and taboos, and avoid embarrassing and discordant factors in communication.
Business communication etiquette? Communication skills 1. Shorten the distance of interpersonal communication with language. Different languages and communication skills play different roles in interpersonal communication and bring different effects. One of the characteristics of business communication is that both parties are often unfamiliar with each other. So how to eliminate strangeness as soon as possible, shorten each other's emotional distance, establish a harmonious relationship and leave a good impression on each other at the same time? Strengthen feelings by thanking relatives and fellow villagers for bringing them closer, and analyze each other's names from the outside to arouse each other's interest.
2. Non-verbal information conveys personal charm. In interpersonal communication, a person's eloquence is of course very important, but there are still a lot of non-verbal factors in the information transmitted in communication. Smile? Smiling is the most social expression. People who are sociable always throw infectious smiles at the people they associate with. A friendly and sincere smile will make people feel like spring breeze. Learn to smile, and you will become an approachable, infectious and popular person. Sight? The eyes are the windows to the soul. Eyes can best pour out feelings and communicate thoughts. When you look at each other with your eyes, you should pay attention to the difference of sight. First, business gaze depends on each other's upper triangle; The second is social gaze, which depends on the other person's lower triangle. Listen. The purpose of listening is to understand each other's feelings and respond. Many people don't listen, just express their opinions blindly, regardless of other people's feelings. In fact, such people are not good at communication. Shake hands? Shaking hands is an indispensable etiquette in interpersonal communication. He has a strong information transmission function. This includes a certain handshake etiquette. For example, reaching out first can show initiative and enthusiasm, while reaching out slowly means reluctance, indifference and so on. The core of business communication etiquette is sincerity, which is the basis of all business activities. Etiquette in business communication is to convey the idea of mutual honesty between people.
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