According to the "Three-year Action Plan for Promoting Digital Government Construction in Guilin":
Article 12? Create a general customer service for urban government services. Promote the integration of the city's government hotline resources and strengthen the deep integration with government services. Based on the "12345" service hotline, we will establish a unified platform for government consultation, complaints and suggestions of the masses and enterprises, improve the working mechanism of unified reception, responsibility transfer, unified supervision and evaluation feedback, realize the "No.1 reply" of the masses and enterprises, regularly analyze and judge outstanding problems, and objectively test government performance.
Extended data
12345 responsibilities of the government service hotline:
1, publicize the principles and policies of the party and the government, reflect social conditions and public opinion, and assist leaders in dealing with social hot and difficult issues. ?
2, responsible for accepting the masses' criticisms, opinions, suggestions and demands on government work, reflecting important social problems and major emergencies. ?
3, responsible for accepting, coordinating and solving the difficulties and problems encountered by the masses in daily life. ?
4, the city's counties (autonomous counties, cities) people's government, municipal government departments and public service units and other public telephone work inspection, supervision and guidance. ?
5, responsible for the construction and development of the mayor's public telephone network. ?
6, responsible for the mayor's mailbox work and letters from the masses.
Notice of Guilin Municipal People's Government-Office of Guilin Municipal People's Government on Printing and Distributing Documents Related to Digital Guilin Construction