Recently, I sent a Lenovo Y series notebook computer to Jiangxi Chengwei Technical Service Co., Ltd., Lenovo's after-sales service department, for maintenance. Because the notebook computer was soaked in liquid, after two days' inspection by the maintenance personnel, the maintenance personnel issued a test list, and the test results showed that the "motherboard" and "keyboard" were broken and needed to be replaced. The price of replacing "a motherboard" is 1620 yuan, and the price of a keyboard is 380 yuan. However, the staff explained that this is only a preliminary test result, and other hardware needs to be sent to the motherboard by Lenovo Headquarters before further judgment can be made. So, I asked him where the motherboard was broken, and the staff said nervously, "We can only judge whether the motherboard is broken. As for what is broken, we have no right to answer, and only Lenovo headquarters can give a specific answer. " When I asked to interview the maintenance staff, the staff first said that the maintenance inspectors had come to the door. I asked him when he would come back, but he couldn't say clearly. When I asked the staff member if he could contact the maintenance inspector with his mobile phone, maybe he was giving himself a step down. He pretended to ask his colleague next to him where the phone number of the maintenance worker was and whispered something to him. It was a long time before the maintenance inspector came out.
After the maintenance inspector came out, he said, "After testing, your computer motherboard and keyboard are broken, the touch screen may be broken, and other hardware such as CPU and memory are not damaged." I thought to myself: just now, the staff said it was a preliminary judgment that the motherboard and keyboard were broken and other hardware could not be determined. How can it get better after a while? Also, what's the difference between what they said and what was written on the test form? The list says that the "motherboard" and "keyboard" are broken and need to be replaced. So I asked, "What do you mean, the touch screen may be broken?" The repairman told me some strange technical terms (purely playing tricks on people). I asked him how much it would cost to change a "touch screen". He seemed very happy and said, "670 yuan". Then I asked him, "What happened to the motherboard?" He said: "There is a layer of oxide on the back of the motherboard." I asked, "Why didn't I see it when I was at the front desk?" He said, "We didn't look carefully." I asked, "How much is it to repair a motherboard?" He said, "980 yuan." I told him, "Another Lenovo-certified after-sales service company in Nanchang (located around the Children's Hospital) wants to build a motherboard 560 yuan. You want 980 yuan here, which is different from 420 yuan. What is this? " He said something incomprehensible (pure bluff). When I asked the maintenance inspector to repair it, he told me that it would take at least two days. For various reasons, I am going to replace the "motherboard" and "keyboard". Finally I asked him if he could hurry. His answer surprised me. He replied, "Your touch screen is broken, too. If you change to a touch screen, it can be repaired in one day. " God, I just said that the touch screen may be broken. In order to get 670 yuan, I'm so sure now.
When preparing to pay the money, the toll collector came up with such a sentence: "A ***2000 yuan is so whole."
I feel very strange, so I asked to see the charge details of the motherboard and keyboard approved by the relevant departments. The staff at the front desk, the toll collectors and the dimension surveyors all seemed a little nervous and said, "We don't have such details here. Our charges here are implemented according to the standards stipulated by Lenovo." When I asked to see the bill again, a staff member named "Li" took me to a computer, opened the so-called unified billing software, and fooled me with "the price of buying the motherboard". So I asked him why there was no "price for replacing the motherboard", and he once again wanted to divert my attention and talk about other hardware prices. When I asked about "the price of replacing the motherboard" again, he said something deceptive. And he said: "If you don't believe what I said, you can call Lenovo Headquarters 800 to complain about us, or you can complain to the Consumers Association or the Price Bureau, and I will be responsible for everything I say."
Lenovo's after-sales service-Laki.