BusinessCom is an online customer service software that can be used for customer service, sales and marketing. In the hospital, you can use BusinessCom for online consultation, appointment registration, diagnosis and treatment guidance and other services. From a legal point of view, it is legal for hospitals to use business communication. According to the Regulations on the Administration of Medical Institutions, medical institutions can provide medical services with the help of modern information technology. As a means of modern information technology, business communication can provide a more convenient and efficient service mode for medical institutions, which is conducive to improving the quality and efficiency of medical services. Hospitals should follow relevant laws, regulations and industry norms when using business communication to ensure the safety, legality and reliability of services.