The responsibilities and process of micro-chat online customer service system;
1. Responsible for answering customer service calls, answering user inquiries, recording and handling customer complaints.
2. Establish customer service telephone answering database and customer complaint database.
3. Check the "unprocessed orders" in the management background and take corresponding measures in time.
4. Manage the order, confirm the order, and then start sending the order.
5. Call the customer service staff to remind them to handle the order in time.
6. Give timely and accurate answers to users' questions.
7. After receiving complaints and suggestions, inform the operation team in time and reply to users or complaints quickly.
8. Quickly collect customer details and establish files (time, place, people, events, contact numbers, emails, etc.). ).
9. Be responsible for online customer sales consultation, and follow the customer's browsing trajectory all the time.
10. If the customer service staff is not at work, they can also receive and handle the problem, register the problem and do a good job of handover.
The above is the function and workflow of this customer service software.