Accept the criticism, opinions, suggestions, help and consultation of citizens, legal persons and other organizations on the work of administrative organs in Minquan County, assign the problems to relevant responsible units and transfer them to the masses, feedback the results, and provide relevant information to the county government in a timely manner.
12345 what is the acceptance scope of the county magistrate hotline?
1, criticisms, opinions and suggestions on government work and staff;
2, opinions and suggestions on the city's reform and opening up, economic construction and social development;
3 to provide advice, opinions and suggestions on the responsibilities, procedures and policies of various government departments;
4, opinions and suggestions on issues and emergencies that directly affect people's lives;
5. Opinions and suggestions on relevant issues that need to be solved by the government in social life.
What is the complaint handling workflow?
After accepting the complaint, according to the content and nature reflected, the treatment forms include immediate treatment, assignment, direct treatment and submission. After the complaint is resolved, give feedback to the complainant in time.
1, that is, do it immediately: the staff will give a direct reply to the relevant inquiry or transfer it to the member unit for on-site reply;
2. Assignment: for general problems, timely transfer them to relevant responsible departments (units) through the network or in written form;
3. Direct handling: major, urgent and complex problems with universality and tendency will be directly investigated and implemented by the Municipal Efficiency Monitoring Complaint Center, and handled according to discipline and law;
4. Submission: For major emergencies and difficult problems involving multiple departments, after asking for instructions from the main leaders of the county government in the hotline special report, they shall be handled according to the instructions.
5. Time limit: General problems should be handled within 5 to 10 working days, and complex problems should be handled within 15 working days.
Reflect people's precautions
1, the object of complaint is clear, the content of complaint is true, objective and clear, and it is not allowed to distort or fabricate facts;
2. Fill in the name, telephone number, work unit and home address truthfully;
3. If the complaint category needs to be kept confidential, please indicate "kept confidential".
Summary: In a special period, some people did not understand the prevention and control measures, and the phone revealed anxiety, anxiety, irritability and anger. However, 12345 county magistrate hotline team tried their best to calm people's hearts with peaceful and patient words, and set up a smooth bridge of love between the county party Committee, the government and the people.
Legal basis: Xinhua County 12345 Working Rules of County Hotline.
Chapter I General Provisions
Article 1 In order to ensure that the demands reflected by citizens, legal persons and other organizations (hereinafter referred to as callers) to the county people's government through the county magistrate hotline 12345 (hereinafter referred to as the county magistrate hotline) are handled properly and timely, and to safeguard the legitimate rights and interests of callers, these rules are formulated in accordance with the relevant provisions of the Hunan Provincial Regulations on Government Services (Hunan Provincial People's Government Decree No.252) and in combination with the actual situation of our county.