1, urban rail transit operation management
The employment direction of urban rail transit operation management mainly includes operation management, vehicle dispatching and passenger service. The employment direction needs to master the relevant knowledge of operation management, have the ability of organization and management, communication and coordination, and be able to coordinate the work between various departments to ensure the normal operation of rail transit.
In addition, you need to have technical knowledge, be proficient in rail transit operation management system, and be able to deal with all kinds of emergencies in time.
2. Ticket inspector
The ticket inspector is responsible for the safety inspection of passengers' luggage to ensure that there are no dangerous goods in the carriage. They need to check the articles carried by passengers, such as handbags and suitcases, to prevent passengers from carrying dangerous goods into the carriage.
It is necessary to check passenger tickets and ensure that passengers take public transport according to the prescribed time, route and model. The ticket inspector needs to check the information on the ticket carefully to ensure its validity. The ticket inspector needs to guide passengers in and out of the carriage according to the prescribed exit to ensure the order in the carriage. They need to remind passengers to pay attention to safety and avoid accidents such as squeezing and falling.
3. Railway Customer Service Representative
Maintain the order of the railway station. The railway customer service center maintains the order of passengers through broadcasting, publicity and persuasion, and promotes passengers to abide by railway traffic rules. Provide information consultation service for passengers. Railway customer service center provides real-time information consulting services such as train schedule, remaining ticket inquiry and travel guide. , so that passengers can more conveniently understand the railway travel situation.
Provide ticketing service. The railway customer service center has a well-managed ticketing system to provide convenient ticketing services for passengers. Handle passengers' complaints, suggestions and opinions. The Railway Customer Service Center has established a perfect complaint handling mechanism to seriously and timely handle and feedback passengers' complaints, suggestions and opinions.
The railway customer service center strengthens the safety management of railway stations, improves the level of safety facilities and equipment of stations, and ensures the safety of railway passengers.