It's time to write a year-end summary for the window staff in the government affairs hall. You should also know that the annual work summary is very important. How to write a summary of the work of the staff in the government affairs hall window, the following model essay is provided for your reference and interested friends to have a look.
Summary of the work of the staff in the government hall window 1 summary of the personal work in the government center window 1
I. Ideological and political aspects
As a window worker, it is not easy to do a good job in window work and gain social recognition. As a window worker in urban planning, I have never relaxed my study of business knowledge in order to apply it to my work. I have carefully studied the professional knowledge of construction project handling procedures, administrative penalties and urban and rural planning laws and regulations. Because if you don't master business knowledge, it is difficult to adapt to the work of the window.
Second, professional ethics
In the window work, constantly establish professional ethics and service level. I always take "serving as my own responsibility, facilitating the masses, serving the masses and contributing to society" as my professional concept and purpose in working at the window. Love their jobs, actively perform their duties, and be strict with themselves.
Third, work.
At work, make sure everything is in place, so that people who come to work are satisfied. According to the workflow formulated by our bureau, the applicant shall fill in the Notice of Acceptance of Administrative License after completing it; After the audit, you still need to supplement the materials before you can handle it. They should fill in the Notice of Correction of Administrative Examination and Approval Items, and inform the applicant of all the contents that need to be corrected at one time, so that the people who handle affairs can run less errands.
Fourth, the next step
Avoid arrogance and rashness and work hard. At the window, I will take serving the people as my motto, always sound the alarm, be self-respecting, alert and self-motivated, and strive to be a civilized and excellent window worker. Strengthen study, be brave in practice, read widely, pay attention to collecting all kinds of information while learning from books, and absorb all kinds of "nutrition" extensively; At the same time, pay attention to learning methods, correct learning attitude, improve learning efficiency, work hard, and strive to do your job better.
Summary of personal work in the window of government affairs center II
Years don't live, but the four seasons flow. I worked in the tobacco window of the government service center for nearly a month. Although the time is not long, I really realized the ordinary and difficult work of the service center window. There is no front-line rush and vigorous, but it is a link between the tobacco system and ordinary people, which can better reflect the value of life, and also make yourself exercise and improve, and gain a lot.
Every window is the forefront of a unit's foreign business acceptance, and it is the closest and most closely related part to the broad masses of the people. Work attitude and efficiency directly affect the reputation and image of the unit among the masses. Here you have to face people from all walks of life, but you must treat everyone who visits with sincere attitude and simple language.
The quality of window work is the most important in the quality of service. It is our compulsory course to improve the political and theoretical literacy and professional quality of window staff. Therefore, our window staff are required to be familiar with all kinds of business knowledge and processes, and be aware when customers come to the window for consultation. Most people's understanding of the work of the government service center: monotonous. Yes, it is not easy to do a difficult thing well, but it is even more difficult to do a hundred simple things well. I understand it this way: the usual work is not necessarily difficult, but it is very complicated and requires excellent patience, which requires us to always adhere to the service concept of "I would rather trouble myself a hundred times than embarrass the masses once". Serve the people sincerely, so that everyone who comes to work can feel that a little waiting is also a good time and memory with a smile and enthusiasm.
Politeness is the premise and foundation of respect. Our staff try their best to warmly receive every customer who comes to the window and use civilized language, which makes people feel that they are not rigid and stylized, but from the heart. With this enthusiasm for work and service, customers will feel respect from the details of window service. Quality service is more reflected in the details of service. For example, customers who come to the window to handle affairs often can't handle it in time because the application materials are incomplete or the relevant procedures are incomplete, and customers are in a hurry.
It is inevitable that there will be complaints, and we need to be patient and explain the relevant matters in detail. We have to face different types of people every day, and we need to repay them with smiles, enthusiasm and patience, but sometimes there are differences in language and understanding, and even the attitude of the parties is very bad. At this time, we also hope to understand that our tobacco window counter mainly handles tobacco monopoly retail licenses. In order to improve the efficiency of business processing, we promised to complete the business in 20 working days, and now it has increased to 10 working days, which has brought great pressure to our work, but it has also been greatly shortened.
At the same time, a large number of people ask about the relevant conditions and procedures every day. Although the brochure on the counter has clear provisions, some terms are not suitable for continued use because of the cumbersome text. The people often fail to meet the application requirements for many times, and the people also complain. On the basis of the brochure, I simply indicated the main process and matters needing attention in handling the "cigarette certificate", and attached the window processing time and contact telephone number, which will be made separately. At the same time, disposable cups and tea were prepared at the counter window for the convenience of the masses. This kind of service, I hope to get the recognition and support of the masses, and establish a good image of our tobacco department among the people.
Work summary of the staff in the government hall window 2. Work summary of the staff in the government hall window 1
In 20xx, with the care, help and support of the leaders and all comrades, we closely focused on the central work, gave full play to our post functions, constantly improved our working methods and improved our work efficiency, adhered to high standards and strict requirements on the principle of "obeying the leaders, uniting with comrades, studying hard and working hard", and successfully completed various tasks. I always put learning in an important position and strive to improve my overall quality.
Over the past year, under the correct leadership of the bureau party committee and government, and with the support and help of the college, I have exerted my special skills, done a good job in teaching, made efforts to make every student learn well, made some achievements, experienced grassroots exercise, gained a lot and felt a lot.
Over the past year, my main job responsibilities are to cooperate with the unit to do a good job in teaching, do a good job in instructions, timely convey and implement the instructions of superiors and the spirit of the meeting, timely sort out and report problems, complete the written materials that the bureau party Committee and units need to write, and complete all the work and tasks assigned by superiors. The work of the past year is summarized as follows:
First, study hard and strengthen yourself.
Over the past year, we have earnestly studied the spirit of the 19th National Congress of the Communist Party of China. Through study, we not only improved our understanding, further enriched our theoretical knowledge, clarified our working ideas, enhanced our own quality, but also laid a good foundation for doing a good job in the future.
Second, strengthen functions and do a good job.
I am responsible for the teaching of specialized courses such as microbiology and pathology in this unit; In my work, I pay attention to grasping the fundamentals and strive to improve the service level. In the case of tight tasks and heavy workload, actively cooperate with colleagues to do all the work, think wholeheartedly, do wholeheartedly, no matter how much you do, just hope to complete the work successfully. Have a correct understanding of your work and value, correctly handle the relationship between bitterness and pleasure, gain and loss, personal interests and collective interests, and adhere to professionalism, integrity and dedication. Make use of your own work, earnestly learn from the strengths of others, get rid of your own shortcomings, humbly ask leaders and colleagues, and improve your writing materials through continuous learning and exploration.
Looking back on the past year, I think my ideological understanding, professional knowledge and theoretical knowledge have all improved. These advances are the result of the strong support and help of new and old comrades in the overall situation. I learned from the old comrades the spirit of hard work and hard work, and also increased the confidence and strength to work hard, make progress and strive for strength from the energetic new comrades.
Here, I sincerely express my gratitude and respect, and sincerely hope that in the future work, leaders, old comrades and new comrades will continue to give me care and support, and please forgive me for my improper work and life.
Generally speaking, some achievements have been made in all aspects of work, but there are still some problems in the work over the past year: First, the theoretical research is not comprehensive and systematic, especially the research on rural highway work is far from the requirements of rural highway work. Second, there are not many ways to solve practical problems, and there is still a gap with the expectations of the masses. In the future, we still need to keep learning and strive to improve.
Summary of the work of the staff in the second window of the government affairs hall
Over the past year, with the help of party committees and governments at all levels and comrades around me, I have achieved all-round development in all aspects. With the training and care of unit leaders and the support and help of comrades, I gradually adapted to the dual transformation of environment and role from ivory tower to government organs, from college students to national civil servants. At the beginning and end of the year, I meditated on my work and life this year and gained a lot. Now I will summarize my study and work in the past year as follows:
First, strengthen theoretical study and improve personal quality.
First of all, consciously strengthen political theory study and improve party spirit cultivation. The strong political learning atmosphere in the unit deeply infected me. I actively participated in various learning activities organized by the unit, paid attention to self-study, earnestly studied the spirit of the 19th Party Congress, and further improved my theoretical level and political quality. By studying the "Several Provisions" of the Central Commission for Discipline Inspection, the awareness of honesty and self-discipline has been enhanced, and the purpose of serving the people wholeheartedly and the correct world outlook, outlook on life and values have been firmly established.
Secondly, in business study, I humbly ask my colleagues around me, and try to get familiar with the working environment and content in the shortest time by reading, listening, asking, thinking and doing more. At the same time, we also strive to learn system-related knowledge and improve our business level. * * * participated in the legal training organized by the bureau twice this year, with comprehensive business training 1 time. I watched the legal knowledge training for inspectors in 2007 organized by the Law Department of the Bureau through video. Through study and training, I have further strengthened my legal consciousness, responsibility consciousness and service consciousness, achieved the purpose of broadening my horizons, absorbing ideas and increasing my knowledge, and effectively improved my professional level.
In addition, I actively combine what I have learned from books with practical work, find my own knowledge deficiency in practice, and then study and think in a targeted way to achieve the goal of gradual improvement.
Second, work hard and strive to complete all business work.
In this year, with the support and help of leaders and the strong cooperation of colleagues, I have been able to handle the daily work within my responsibilities independently. According to the division of labor in the general office, I am mainly responsible for administrative law enforcement, word processing, daily information, video network maintenance, and part of the management of office information platform. At work, I can make active efforts to ensure that the documents within my responsibility are handled in time, the video conference goes smoothly, and the work information is smooth, so I can be a good assistant for the leaders to implement correct decisions.
1, assist leaders to standardize inspection behavior. Drafted the "Relevant Requirements for Further Standardizing Administrative Law Enforcement", and made detailed specifications on the filling and use of inspection records and rectification documents; Cooperate with business departments to issue rectification documents. Throughout the year, we cooperated with various business offices to issue rectification notices 13 copies, rectification suggestions 1 1 copies, and found 79 problems, with a rectification rate of 69%. Other unresolved issues have been tracked and monitored on the platform.
2, increase the intensity of administrative punishment. Throughout the year, 2 cases of summary administrative punishment were applied, and the general administrative punishment was applied 1 case.
3. Do business training. At the beginning of the year, a 20xx-year training plan was made. The Bureau organized 65,438+00 trainings and 5 other trainings. In the whole year, there were 49 batches of 53 people participating in external training. All training information has been entered into the platform of the supervision room, which is convenient for statistics and inquiry. The second is to assist the leaders of offices and business offices to seriously organize internal study for 9 times.
Three, complete other basic and temporary work assigned by the leadership.
Over the past year, I have gradually grown and matured in my study and work, but I know I still have many shortcomings:
First, there are many cases of conformism and few cases of bold innovation. Without creatively exploring new ideas and methods in work, there can be no qualitative leap in work;
Second, there are more computer files to be processed, and there are fewer opportunities for actual operation. Even the understanding of administrative law enforcement is not detailed enough, not deep enough, and the materials are not fully mastered, sometimes making the work passive;
Third, machinery takes more time to complete the work and less time to sum up experience and laws. Usually, in the face of complicated and trivial transactional work, the focus is mainly on completing the work, and the * * * and laws in the work are not carefully summarized, which is not conducive to the rapid improvement of the level.
Based on the above points, in order to do my job well and be a good staff and assistant to the leaders, I will try my best to do the following in the future. I hope that leading comrades will supervise and guide me:
The first is to be accurate in positioning. That is, handle the relationship between one's own job and non-job at work, and handle the relationship between main job and general job. Grasp the key points, grasp the main contradictions, reduce the working circle, simplify the procedures, and effectively improve work efficiency;
The second is to seek early planning. That is, seek initiative from attribute and passivity, give full play to subjective initiative, enhance work foresight, and plan ahead effectively;
The third is business refinement. That is, overcome youth, be down-to-earth, consciously strengthen study, learn from theory, learn from professional knowledge, learn from colleagues around you, and gradually improve their theoretical level and professional ability;
The fourth is to live in the method. That is, distinguish between urgent and slow, big and small problems, do not stick to the fine management of form, consciously use deductive method and system analysis method in work, strive to explore the law of work and improve the quality of work;
Fifth, the style is realistic. In other words, pay attention to cultivate a pragmatic and rigorous work style, firmly establish a high sense of responsibility of "if you don't do it today, you will have trouble sleeping", and develop the habit of being meticulous and good at doing small things.
To sum up, over the past year, I have gradually adapted to my post work. With the help of leaders and colleagues, plus their own efforts, we have a new understanding of civil aviation supervision. In the future, I will gradually complete all the work and strive to give my work a new one. I will make full use of my strengths and avoid weaknesses, work hard, overcome difficulties, try to do my work better and make myself an excellent worker.
Work summary of the staff in the government hall window 3 Work summary of the staff in the government hall window 1
Taking focusing on reality, grasping facts and seeking practical results as the basic principles of teaching work, focusing on cultivating students' innovative spirit and practical ability, taking new courses as an opportunity to deepen classroom teaching reform, conscientiously implementing curriculum plans, implementing teaching practice, implementing teaching reform measures, and vigorously promoting quality education, the work in the past year is summarized as follows:
I. Ideological work
I am correct-minded, enthusiastic and diligent, obedient to the leadership's work arrangement, and serious and responsible. We should be strict with ourselves in all aspects and strive to improve ourselves in order to adapt to the situation of social development more quickly. I love education, put all my energy and ability into the teaching process of the school, and can consciously abide by professional ethics, thus establishing a good teacher image among students. Can take the initiative to learn business with colleagues, learn from each other, cooperate tacitly, improve teaching level, can take care of the overall situation, unite and cooperate. As a teacher, I know better that only by constantly charging can we maintain the vitality of teaching. I am lucky to have the opportunity to study abroad this semester. Through learning activities, I constantly enriched myself, enriched my knowledge and insight, and prepared for better teaching practice.
Second, in terms of work.
I try to listen to lectures as much as possible, learn from others and understand the art of teaching. I am fully prepared for each class, carefully analyze the teaching materials in the process of preparing lessons, and design teaching plans according to the characteristics of teaching materials and the actual situation of students.
Cultivating outstanding students and underage students is the highlight of this year's teaching work, because there are always top students and underachievers in a class. I always take special care of underachievers. First, ask more questions, patrol more and give more guidance in class. Then give great praise to their little progress in class, talk to them more after class and make friends, build their confidence and stimulate their interest in learning. Drive and promote the improvement of underachievers through top students. Through their unremitting efforts, the students have achieved all-round development.
Third, in other work.
I attach great importance to students' ideological education. Through the combination of class meetings, morning meetings, ideological and moral lessons and teaching materials of various subjects, students are educated in the ideology of loving the motherland, the people, the collective, the old and the young, and learning. Make students develop a good class spirit and style of study.
Class cadres are teachers' right-hand men, so I regard the training of effective class cadres as an important part of the class teacher's work. I often hold regular meetings of class cadres to understand their work and encourage them to work boldly. Let the class cadres establish prestige among the students and become an example for the students to learn.
Fourth, the existing shortcomings and the future direction
In view of my various performances and many shortcomings in my work this semester, my future efforts are:
1, strengthen the training of their basic skills, especially the training of classroom teaching ability. Be precise and concise, and pay attention to the cultivation of students' ability. Pay more attention, love and patience to the underachievers, so that they can make greater progress in all aspects.
2. Strengthen the education of students' behavior habits, so that students can not only concentrate on their studies in class, but also strictly restrain themselves after class.
3. Make great efforts in teaching and strive for greater progress in students' grades on the original basis.
A Chunhua, An Qiushi, in this semester's work, I paid sweat and tears, but what I got was full and heavy emotions.
Summary of the work of the staff in the second window of the government affairs hall
Time flies. Since I came to work in the company for one year, with the care and guidance of the leaders and the help and support of my colleagues, I have earnestly fulfilled the employee guidelines of _ _ District, strictly abided by the company's rules and regulations, and strived to improve my ideological consciousness and working ability. At the end of this year's work and the arrival of a new year, I will summarize the progress and shortcomings in thinking, study and work in the past year as follows.
First, business learning.
As office workers, the work involves a wide range, and the comprehensive quality of the staff themselves is required to be higher. So I used my spare time to learn the knowledge of official etiquette, office daily management system and other related contents, and also learned about the business processes between various businesses. For unclear policy issues and business procedures, I asked my colleagues in the relevant stock room in time to better receive the visiting people and answer their questions as correctly as possible. At the same time, after work, consciously learn knowledge of science and technology, management, philosophy, history, etc., cultivate your interest in these aspects, arm your mind with rich theoretical knowledge, apply what you have learned, insist on learning as an important way to improve yourself and strive to improve your own quality.
Second, the ability to work.
In my work, I always strictly demand myself everywhere, have the overall concept, do not complain about my work, do not shirk, be conscientious and down-to-earth; Be strict with yourself, be lenient with others, correctly position yourself, strengthen the exchange of ideas with colleagues, help each other, respect each other, trust each other, treat each other sincerely, get along well with colleagues, and conscientiously complete all the work assigned by the leaders.
However, for myself who is still inexperienced, social experience and work experience are still very lacking. In my usual work, I am somewhat complacent, lacking initiative, enterprising spirit and sense of responsibility. More often, I just obey orders and carry out tasks, which is subjective, limited and one-sided. We can't think about problems and deal with contradictions from a global perspective. Through the guidance of leaders and the help of colleagues, I realized the importance of innovative working methods, and gradually learned to grasp the main contradictions and key links of the problem, seek truth from facts, regard serving the masses as the starting point and the foothold of my work, and strive to strengthen work measures.
In my daily work, I ask myself to be willing to use my brain and write, make a list of events to be handled, and think about ways and means to solve them; Make a list of things that have been done and sum up experiences and lessons; Make a list of unfinished items, analyze the reasons, explore solutions, gradually improve working methods, and strive to effectively improve their working ability.
Looking back on my work in the past year, I have made new progress in my thinking, study and work, which is inseparable from the care of my leaders and the help of my colleagues. In the new year's work, I will continue to carry forward my advantages, try to correct my shortcomings and deficiencies, constantly strengthen political theory study, innovate working methods, improve work efficiency and quality, strengthen self-construction, improve service ability, establish a spirit of seeking truth from facts and being willing to contribute, truly achieve self-esteem, self-examination, self-vigilance and self-motivation, always regard the good image of cadres as the criterion for their actions and work, and strive to improve their comprehensive ability in all aspects.