According to your description, I suggest you refer to the following information:
The contact information of Nanyang Gold Medal Service Center is as follows:
Address: directly opposite the Agricultural Bank Building in Neixiang, Henan Province Tel: 0377-6532 1866 Service Type: Notebook /PDA, Business Desktop/Thin Client /POS.
Address: No.27 Hanhua Street, Nanyang City, Henan Province Tel: 00377-6 1620225 Service type: low-end black-and-white laser printer and all-in-one machine/commercial inkjet printer/scanner, notebook /PDA, commercial desktop/thin client /POS.
Address: 20 meters north of Land Bureau, middle section of Beijing Avenue, Sheqi County, Nanyang Tel: 00377-68802578 Service type: notebook /PDA, business desktop/thin client /POS.
Address: East of Wenfeng Road, tanghe county, Henan Tel: 00377-68938687 Service Type: Notebook /PDA, Business Desktop/Thin Client /POS.
Address: No.4, Zone A, Longxiangyuan, Tongbai County (in the courtyard of the old county party committee) Tel: 00377-67030 198 Service type: notebook /PDA, commercial desktop/thin client /POS.
Address: West of the Statue of Goddess on Renmin Road, Xixia County Tel: 0 13703450436 Service type: notebook /PDA, business desktop/thin client /POS.
Address: Downstairs of the family members of Dongfeng Road Electric Power Bureau in Xichuan County Tel: 01383 7774599/1356 9258282 Service type: notebook /PDA, commercial desktop/thin client /POS.
Address: East Section of Shuyuan Road, Xinye County Tel: 0 13700772268 Service Type: Notebook /PDA, Business Desktop/Thin Client /POS, please confirm by phone.
Address: No.68-69, Garden Pedestrian Street, Ding Yu, zhenping county Tel: 00377-656 10366 Service Type: Notebook /PDA, Business Desktop/Thin Client /POS.
For the contact information of the Gold Service Center, you can also choose your province and city and the product type you use through the following websites:
/zh/support-drivers/e support/as CPPS . html
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network, and ask an online engineer to help you solve the problem further.
More product information is available in www.hp.com.cn/800..