In recent years, with the implementation of "sunshine government" and "responsible government", many places have set up "mayor hotline" to listen to public opinion, improve government work, achieve the best situation, and show the people's livelihood feelings that the government should have.
At present, building a sunny government and a responsible government has become people's common sense. To do this, we must face up to the concerns of the masses, think about their thoughts, worry about their urgency, and put ourselves in their shoes to solve problems for the masses. Only in this way can we truly become a government that is close to the people.
On the other hand, democratic supervision is an important part of government work. Only when the government feeds back information through various "hotlines", listens to the opinions of the masses and improves its work in time can such a government gain the trust and support of the masses.
Extended data:
The mayor's hotline, government hotline and other service telephones have been set up in various places, and WeChat platforms in official website and Weibo have been opened. The purpose of doing this is to unblock the channels of interaction between the government and the masses, receive calls and information such as citizens' consultation, reflection, suggestion, help and complaint in time, and handle them. Relying on the active support and extensive participation of the masses, we can truly improve the social benefits of making government affairs public and strengthening government affairs services.
However, if the government hotline and the official website exist in name only and become the deaf of the public, how can they play their roles and functions? That will not only harm the vital interests of the people, affect the efficiency of government services, but also greatly reduce the credibility of the government.
Therefore, the government must always keep the open hotline and other communication channels open, and establish strict and perfect registration, retention, handling, feedback, supervision and accountability mechanisms, actively respond on time, and truly solve people's worries.
At the same time, strengthen supervision, assessment and accountability, admonish the institutions and responsible persons whose work is not in place, make rectification within a time limit, strictly investigate the responsibility for acts that cause serious consequences, resolutely avoid government services becoming a mere formality, and ensure that all the work of the hotline is implemented.
People's Daily Online-People's Daily Online Comment: The government hotline cannot be an open "deaf person"