Model essay on company's front desk work experience 1
At the end of this year, I have been working very hard since I started working as a front desk clerk in the management department last year. At the end of this year, I summarized my work experience last year as follows:
Complete the daily work of the clerk seriously and responsibly.
1. Answer calls carefully, receive visitors, and book meals and water.
2. Make a good purchase plan and consumption summary of stationery.
3. Do a good job of monthly attendance.
4. Do a good job in the management of long-distance calls.
5. Number and classify the books and periodicals in the company to form electronic documents to standardize the management of books and periodicals.
6. Assist in recruitment.
7. Do a good job in the office.
During the period, the power supply tripped due to the exhaust fan, and coordinated with the decoration company and the property management office many times; Pay attention to the maintenance and replacement of plants and the cleanliness of the office; Pay attention to the maintenance of office equipment such as photocopiers, printers and hot-melt binding machines.
Second, while completing the above work, we also successfully completed the temporary work arranged by the company.
1. Organize team activities every month. Organizing to play ball in _ _ university, swimming in _ _ company, barbecuing in _ _ company, employees playing ball and having a holiday in _ _ all achieved good results, strengthened the communication between colleagues and enlivened the company atmosphere.
2. Run the company's internal magazine. From _ month to _ month, a * * * ran five internal issues. After investigation, it is generally considered that the level is acceptable. However, due to the busy work or other reasons, most people can't contribute, resulting in the problem of insufficient sources of each manuscript. The failure to find a way to motivate employees' writing enthusiasm is related to other factors, such as management, besides their own reasons.
3. Construction of the company website. Because I have no experience in making web pages, I don't know how to realize many technical problems. In the process of continuous learning, I modified the home page and realized some links such as company products.
Third, assist other departments.
1. After the establishment of the sales department, I attended the regular sales meeting of the sales department and sorted out the minutes of the meeting and some commonly used materials and forms of the sales department.
2. Assist the development department to make some pictures of _ _, _ _ and other projects.
3. Assist the marketing department in typesetting and sorting out the publicity materials of state-owned assets.
Model essay on company's front desk work experience II
After more than half a year in the company, with the care of the leaders and the help of all my colleagues, I quickly adapted to my post, devoted myself to my work and did my duty. The work in the past six months is now reported as follows:
First, the work content:
1. Responsible for cleaning and filing the offices of the three bosses;
2. Answer, transfer calls and receive visitors;
3. Responsible for sending and receiving electronic documents of the design department;
4. Responsible for sending and receiving fax documents;
5. Responsible for the distribution of company official documents and letters;
6. Responsible for the collection, filing and sorting of library books;
7. Take minutes of the meeting;
8. Responsible for purchasing daily necessities of the company;
9. Manage all kinds of office supplies, rationally use and improve efficiency, and advocate thrift;
10. Monthly attendance and salary statistics;
1 1. Count the number of people who eat every day and make meal statistics;
12. Other work, etc.
Second, the work report
The administrative department is the comprehensive management department of the company, and the characteristics of paperwork are trivial and complicated.
1. In my work, I always adhere to the diligent, pragmatic and efficient work style and do my job well;
2. Obey the leadership distribution ideologically, do things regardless of gains and losses, and don't pick the weight;
3. Attitude, always pay attention to your manners, the front desk is the window of the company, and don't affect the image of the company because of your own mistakes;
4. In my life, I stick to the style of modesty and simplicity, put myself in a proper position, respect leaders, unite with comrades, treat others sincerely, and correctly handle the relationship with colleagues.
Third, there are problems.
After working for half a year, I also clearly see that I still have many shortcomings, mainly physical reasons, which affect my enthusiasm for work and I am not active enough. I hope I can improve in the future and try to do better.
Company's front desk work experience model essay 3
I have been in the company for more than a year. Here, I started my work as an employee from a school student, and learned more knowledge and skills, which improved in all aspects. With the support of the leader and the help of my colleagues, I finished my work well. I am very grateful to the company leaders for giving me this growth platform, so that I can continue to grow and learn in my work and improve my own quality. Now I will summarize my work experience for one year as follows:
I. Daily work
1. Make things detailed, organized and standardized. The work at the front desk is trivial, sending and receiving faxes, emails and newspapers, maintaining office equipment, delivering water and receiving different visitors. When I first came into contact with work, sometimes things got together, and I couldn't cope with it, as if I was in a hurry. Although the work was completed, some details were not noticed during the work, and things seemed chaotic. The efficiency is also low. After continuous exploration and summary, I realized that in order to complete these tasks with high quality, we should first plan our work from the overall situation, and then start from the details to maintain good working conditions and improve efficiency. Only by constantly improving ourselves can we be competent for seemingly simple administrative work. Now, we have been able to better coordinate our work and try our best to properly handle the details of our work. Strive to give you the best support and service, constantly improve your business level, and always demand yourself according to professional standards. At the same time, standardization needs to be strengthened, and I will pay more attention to this point in my future work.
2, to maintain a good working condition, low is king, low is the sea. Administration itself is a service and support work, especially the reception at the front desk. When a customer visits or the company has a large meeting, the front desk will be responsible for some tea preparation and service, understand everyone's needs and serve everyone in time. When receiving other personnel, such as newspaper delivery, water delivery, visitors, etc., we should also provide thoughtful services to reflect the good image of the company. Only by maintaining good working conditions can the service quality be improved. In the process of work, I ask myself to avoid extreme emotions, keep in mind my job responsibilities, always put my position at a suitable height, and devote myself to my work with the attitude of serving others and improving myself. This is also a necessary accomplishment for an administrative staff.
3. Learning communication and teamwork communication are indispensable abilities for a person to exist in this society. The front desk work needs to deal with many people at home and abroad and all sectors of society. Communication, good and effective communication is particularly important. In this year's work, communication is basically smooth, but there are also many problems. When something happens, I often lack the enthusiasm and initiative of communication. Always take time to think, instead of understanding and communicating in time, and deal with things a little passively. So it also wastes some time and reduces work efficiency. This is a very unprofessional aspect. Be proactive and solve problems in the first place. Not only can you finish your work better, but you can also encourage yourself to develop the quality of not escaping and being responsible to the end. In the future work, I will use this standard to demand myself and strive to finish the work better. The company is a whole, and every employee is a part of it. No matter what position we are in or what job we are engaged in, we cannot do without the cooperation of our colleagues. This requires us to have team spirit. On the basis of good communication, actively cooperate with colleagues, unite and cooperate, in order to do a good job. This is also deeply felt at work. I will, as always, cooperate seriously and actively, and at the same time be strict with myself and do all the work well.
The second is to strengthen their own skills and literacy, leaving school for the first time to enter the workplace, in terms of ability and experience are insufficient.
After this year's study and accumulation, we have been able to ensure the normal operation of all the work in this position, but there are still many shortcomings. I also look for shortcomings in my work, study hard and cultivate my ability. At present, I have learned relevant professional knowledge through-,including the professional quality and ability improvement of the front desk, file management, administrative overall management and other related contents. The knowledge of financial accounting is also lacking, and I am also learning this knowledge. Through these studies, my skills have been improved to a certain extent. I hope I can have the opportunity to participate in relevant training in my future work and improve my work skills to a greater extent. I will study hard when I see some good working methods of my colleagues in my usual work. I really feel that every leading colleague around me is a teacher with different advantages, and everyone has something to learn. Sometimes work skills are not only learned from books or made by yourself, but also need to absorb the essence of others.
Three. Work achievements and existing problems
1, work results, office equipment, vats of water and other ledgers are fully established. Services such as catering, hotels and reservations are basically perfect. Daily inspection and all kinds of maintenance are carried out smoothly. Specification for reimbursement process of various accounts. Other services and follow-up work were carried out in an orderly manner.
2. Existing problems
(1) The work is not detailed enough: the front desk work is detailed, but there are many places I haven't done yet. In terms of service guarantee, the sanitary maintenance of the conference room, tea room, front desk hall and office hall on the second floor is not in place, and problems cannot be found in time, let alone solved in time. There are also problems with the cups used for entertainment and some service directions, which do not provide convenient services for everyone.
(2) Insufficient execution: When receiving instructions from leaders to complete a certain job, execution often gets stuck. This has something to do with my own understanding of tasks and instructions, and my own flexibility and action on problems.
(3) Low work efficiency: Due to their own knowledge structure and work skills, some work efficiency can't keep up. For example, some documents cannot be completed with good quality and quantity due to the lack of knowledge and skills of office software. The same is true for other professional jobs. The above problems will be solved in the work of 20__. I really learned a lot in a year's work. I am very grateful to the leaders for their tolerance and support, so that I can have such an opportunity to work, study and grow. In the next work, I will make persistent efforts to do better.
Model essay on the company's front desk work experience 4
Time flies, and a year's work will soon become history again. Looking back on this year's work, there are successes and failures. Work experience is summarized as follows:
In the past year, the main work of the front desk was: answering customers' phone calls, receiving visiting customers, sending and receiving fax information, entering into the database, summarizing monthly attendance records, checking invoice information and so on.
1. Answer the customer's phone.
Simply answer customers' questions within your authority. Transfer the call accurately. If there is no one in a department, remind the caller and briefly explain when there may be someone, or accurately record the phone number, area and unit of the caller and hand it over to the relevant person in charge later. You can politely refuse to receive harassing calls and improve work efficiency. On average, we receive about 85 calls from customers and transfer about 60 calls every day.
4. Warmly receive visiting customers.
When customers came, they stood up and greeted them with a smile. For customers, the front desk is the first step for them to contact the company, and it is also their first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. Unfamiliar people should be prevented from entering the office area without authorization, and the sales staff should be politely declined. On average, it receives about 15 people every day, and the maximum number of customers reaches 25 people a day.
3. Send and receive fax express.
Ordinary letters and newspapers: get letters and newspapers from the first floor on time every day and distribute them to relevant personnel. Fax, registered letter and express delivery: registration shall be made in the registration form and sent to relevant personnel for signature and confirmation. This year, we received * * 1652 foreign letters, * * * sent and received 2848 faxes, and received * * * 2365 EMS mails.
4. Carefully enter the database.
Database is the way for company sales staff to contact customers. Once an error occurs, the customer information will be lost, causing a certain degree of loss to the company. Therefore, when entering, be sure to enter the customer information into the database as detailed as possible. In addition, sometimes it is necessary to enter the website information, so we must enter the website information carefully to avoid the phenomenon of missing or wrong recording. On average, 30 materials from 50 websites are entered into the database every day.
5. Monthly attendance summary must be cautious.
Daily management should be strict. For employees who go out to work for leave, they should register in time. Handle access cards for new employees and set system permissions.
6. Check the invoice information.
Be sure to check carefully to avoid making mistakes and causing unnecessary losses to the company. On average, about 15 VAT invoices and ordinary invoices are issued every day.
At the same time, it also assists other departments, such as assisting the marketing department to paste materials, enter invoices, and assist the system development department to copy materials and documents.
In addition to being down-to-earth, the front desk clerk should pay attention to the grasp of interpersonal relationships, pay attention to ways and means under the premise of doing things according to regulations, be firm in attitude, speak tactfully and be considerate and careful in doing things; In addition, the work progress and problems encountered in the process of work should be fed back to the superiors in time. We should also strive to create a good front desk environment. To maintain the good image of the company's facade, we should not only pay attention to our own image, but also maintain good environmental hygiene, so that customers have a pleasing feeling. These are exactly what we lack in our work.
Looking back on the problems existing in the work in the past 20 years, we should actively correct the deficiencies. In the new year, we have continuously improved our working methods, improved our work efficiency and successfully completed various tasks. After work, we should strive to improve ourselves and study in a planned way. We know that we still have a lot to learn, and we have been working hard, hoping to "take a step forward every day."
Company front desk work experience model essay 5
It's been more than two months since I arrived in Xinfu in a blink of an eye, and all the bits and pieces of work here are vivid. It's really not easy for me to know nothing from the beginning and now I can handle some emergencies by myself!
Come here. Because I can't understand the front desk work well in the early stage, I always make mistakes in my work and always have many problems. There is nothing wrong with having a problem. The mistake is that you can't analyze the problem! Time goes by day, from not knowing what to do at first to taking the initiative to find something for others. This is my own progress, but also the progress of my life! I was right to come here. There are many choices in life. How to make the right choice? In fact, you just need to understand what you want this time. The new wealth gave me the opportunity to exercise my eloquence and let me know how to communicate well with others.
During my work here, I learned what procedures I need to go through to close the house and what to pay attention to in the process of closing the house. This is all a kind of learning! The receptionist at the front desk is actually very trained. For me who is careless, I really got a good exercise. Although there are still many problems in filing forms at the front desk, I have made great progress compared with the previous one. I want to pursue better and make better achievements, which is what the company needs all our new rich employees to do!
Our supervisor always tells us that going to work is not about how much money we need, but about finding a sense of belonging and honor in our work!
Two weeks after I came, the supervisor asked us to start urging the property fee. I met the owner of Building 2 by chance. He kept asking me about the real estate license. At work, I always remember that every action I do now is to prepare for my future work. Although I was not very clear about handling the real estate license at first, I took the trouble to help him ask many places and try my best to let her know more about handling the real estate license! Later, she came to us and paid the property fee for three years at once. Although there are only more than 5,000 yuan, it is only natural to pay the property management fee, but I still feel that this is an affirmation of my work, and we have found a sense of honor here!
The above is what I learned during my stay in Xinfu. I can't work just to study, but also to create value for the company. Although I came to Xinfu Service Center on May 14, 20__, in order to further improve my quality and professional level, I made the following voluntary commitments:
1. Wear work clothes according to company requirements. Work clothes should be neat and tidy, and work cards should be worn at work.
2. When answering the owner's phone, ring within 3 rings, pick up the phone and report clearly: "Hello, this is Xinfu Property. What can I do for you? " Listen carefully to the reason why the other party called. If you have anything to say or ask, write it down one by one and try to reply in detail. After the call, say to the owner in a calm tone, "Thank you, goodbye!" "
3. When calling the owner, after answering the phone, take the initiative to greet the other party, "Hello, this is Xinfu Property", use honorifics to confirm the room number and the caller's name, explain clearly what to do, and say "Thank you, goodbye" after the call.
4. The owner went to the service center for help or complaint, stood up when he entered the door, and greeted the owner with a smile: "Hello, what can I do for you?" Listen carefully and patiently to the problems mentioned by the owner, register completely and deal with them in time to ensure the return visit rate of 100%. When the host left, he stood up and said, take your time and welcome to come again! "
5, do a good job in the registration of keys in and out of borrowing, do a good job in the establishment, update and management of information in the region, so that the registration is perfect, accurate and without omission.
6. Be proficient in the procedures of occupation and decoration, and do a good job of registration.
If you can't voluntarily do the following punishment according to the above, you will be fined 100 yuan, clean the whole corridor and use the off-duty time!