The labor security policy consultation telephone number "12333" was officially opened to the public in June 65438+February 65438+June 2003. It is an effective way to directly serve all citizens by using modern information technology.
Telephone consultation service is mainly to provide citizens and employers with free consultation and guidance services on policies and regulations such as employment, social security, labor relations and labor wages, and accept social supervision and reporting; It uses modern information technologies such as telephone, fax, internet and automatic voice to create an intuitive, fast and convenient policy consultation environment and build a multi-level, all-round and three-dimensional policy consultation service system to meet the different age structures, different cultural levels and different information needs of the workforce.
Guangdong Labor and Social Security Telephone Consultation Service Center is a directly affiliated institution of Guangdong Labor and Social Security Department. Its main duty is to provide free consultation services on labor and social security policies and regulations, procedures and personal accounts of social insurance funds through the national unified public service telephone number "12333". Service content: (1) accepting reports, complaints and consultations on labor security business in the whole province; (two) to provide national and provincial laws, regulations, rules and normative documents on labor security; (three) to provide consulting services for the provincial labor and social security department to handle the formalities; (four) to provide the Guangdong Provincial Social Insurance Fund Administration with social security services such as the information of the insured units and individuals; (five) to provide basic medical insurance information inquiry services for urban workers in Guangzhou; The service mode provides manual and automatic services in Mandarin and Cantonese. Main functions: answering policies, accepting reports and complaints, sending fax documents, playing the recording of policy questions and answers, sending short messages, sending emails and replying messages; Automatically listen to the recording of policy questions and answers, automatically request fax documents, and automatically query social insurance information. Service hours Automatic service hours: 24 hours to provide services. Labor service hours: Monday to Friday (excluding holidays): 8: 00 am-65438+02: 00 pm:14: 30-17: 30. Guangzhou direct dial: 12333 Other areas: (020) 65438.