The one-stop service platform of the Ministry of Commerce 12335 provides China enterprises, especially small and medium-sized enterprises, with free one-stop services such as information consultation, complaints about unfair treatment abroad, talent training base construction, and entrepreneurial support for small and micro enterprises by using the 12335 hotline (35 homophonic business), online consultation platform and offline activities.
In order to adapt to China's entry into the WTO, the China market will be in line with the global market. So in 2003, it was decided to merge the department in charge of trade-related content and the department in charge of foreign economic and trade cooperation in the State Economic and Trade Commission into a special department, namely the Ministry of Commerce, which is responsible for domestic and foreign economic and trade affairs.
12335 and 12345.
12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.
Hotline 12345 can improve the service level for the people, innovate social governance and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations. Hotline 12345 integrates non-emergency government hotlines set up by various departments at all levels, providing business inquiries, consultation, complaints, help, public services, opinions and suggestions, etc. According to the principle of "cooperation and cooperation".