1. Reception
The most important thing in reception is initiative and courtesy.
2. Demand consultation
The purpose of consultation is to collect information about customers' needs. Salespeople need to collect all the information of customers as much as possible in order to fully explore and understand the exact car purchase needs of customers.
3. Vehicle introduction
The most important thing in the vehicle entry stage is pertinence and professionalism. Salespeople should have professional knowledge of the products they sell.
4. Test run
During the trial operation, customers should focus on the experience of the vehicle, avoid too much conversation, and let customers focus on getting the first experience and feeling of the vehicle.
5. Quotation negotiation
Usually it is price negotiation. Sales staff should pay attention to ensure that customers fully understand the information such as prices, products, offers and services before the price negotiation begins.
6. Sign a contract and make a deal.
In the closing stage, don't rush for success, let customers have more time to consider and make decisions, but the sales staff should skillfully strengthen customers' confidence in the products they buy. When handling the relevant documents, the sales staff should strive to create a relaxed signing atmosphere.
7. Delivery of vehicles
In order to ensure that the vehicle is unscathed, the salesperson should clean the vehicle and keep the body clean before handing it over.
8. After-sales tracking
Once the car is sold, we should always pay a return visit to the customer, keep abreast of the customer's evaluation and use of our car, and remind the customer to do a good job in maintenance.