1, contact Taobao customer service: Taobao account is banned, which can be solved through Taobao customer service. In the upper right corner of Taobao's homepage, there is a "Contact Customer Service" button. Click to enter, and then select "account and login" related issues, and then select "account prohibition". Enter your question in the dialog box and wait for a reply from customer service.
2. Modify violations: The reason for Taobao's silence is generally because your account has violations, such as posting contraband and malicious comments. If you want to lift the ban, you need to modify these violations first. On the "My Taobao" page of Taobao, select related options such as "My Evaluation" or "My Publishing" to find relevant violations and modify or delete them.