There was a customer query in Alibaba store that didn't respond in time. Can I find it by user name and pay a return visit?

In Alibaba's store, there was a customer consultation and there was no timely reply. This will still be punished. At this time, the best way is to make up, according to the user name, and then directly click on the past to pay a return visit. Generally speaking, through the records of Want Want Chat, you can give feedback directly without looking for it.