Calling Taobao's consumer hotline: 95 102 1 1 will incur certain expenses. The daily service time is: 7: 00 ~ 65438+ 0: 00 the next morning. 1 65438+1October1day: 0-24 hours,165438+1October 12 days: 0-2 hours, 7-24 hours.
2. Contact information of Taobao merchant Xiaoer.
Tel: 057 1-88 157858, service time: 9: 00-2 1: 00. If you need manual help, go to the seller center and choose Ali Vientiane for online consultation.
If you are a Taobao seller, you can find the communication entrance of Taobao Xiaoer in your Taobao seller center. The spread entrance of the seller Taobao Xiaoer is very eye-catching. The specific presentation form is a lovely blue elephant, which is generally on the left side of the seller's center page. You can directly click to call customer service.
In addition, the seller can also communicate with Taobao Xiaoer on the mobile phone, as long as there is a Niu Qian workbench on the mobile phone. On the homepage of Niu Qian workbench, slide the page like the right side, and you will see an icon to find customer service. Click this icon to communicate with Taobao Xiaoer.
Precautions:
Shopping on Taobao will inevitably lead to some returns or refunds. When the store with better after-sales service is good, usually the seller will solve it. If the quality of goods is not good and the owner's after-sales attitude is not good, consumers need to know where to find Taobao Xiaoer to safeguard their rights and interests.