operating duty
1. Obey the leadership of the general manager and administrative manager of the enterprise, strictly implement the rules and regulations of the enterprise, and assume corresponding responsibilities for the work in charge.
2. Be responsible for accepting customers' regular maintenance requests or making regular maintenance suggestions, and go through the appointment formalities with the consent of customers.
3. Be responsible for receiving customers who consult business or come to the enterprise to send vehicles for repair, and seriously ask about the purpose and requirements of customers.
4. Be responsible for assisting technicians in technical diagnosis of vehicles to be repaired, and determining the maintenance content and approximate time limit.
5. Be responsible for maintenance quotation, and decide the maintenance time and regular maintenance cost of customers.
6. Responsible for handling the delivery procedures of maintenance vehicles with customers and workshop maintenance personnel.
7. Responsible for the daily progress supervision of maintenance business.
8. Be responsible for consulting and handling the opinions of maintenance increase.
9. Responsible for indirectly transporting the whole vehicle from the maintenance vehicle, checking the technical appearance of the vehicle and related items attached to the vehicle, informing the customer to pick up the car, and preparing the information for the customer to pick up the car.
10. Responsible for receiving customers who come to the enterprise to pick up the car, guiding them to inspect the whole car, reporting the maintenance situation to the customers, handling the settlement procedures and seeing them off.
1 1. Responsible for customer consultation, telephone call back and complaint handling.
12. Responsible for business statistics and business file management of enterprises.
Extended data:
When the vehicle enters the factory, our service consultant should take the initiative to greet it warmly and greet the customer politely. Purpose: Hello, sir, what can I do for you?
When the customer says that he wants to maintain the car, the service consultant should answer enthusiastically and greet the customer to get off first. In some cases
When there are many cars, the service consultant should be clear-headed, make a simple vehicle information registration, quickly check the whole car and the surrounding cars, take good vehicle protection measures, guide customers into the rest area, help customers steam tea, then calculate the maintenance cost and estimate the maintenance time.
When there are not many cars, service consultants should not only reflect our specialty, but also reflect our service consciousness. Try to communicate with customers in depth, avoid sensitive topics first, start with simple pleasantries, and gradually narrow the distance between them.
References:
Baidu encyclopedia-automobile service consultant