1. Choose a good beginning and leave a first impression on the guests. Before you pick up the phone and dial, you'd better sort out what you need to visit again. If you are afraid to remember, you can write your thoughts directly in your notebook to ensure that when communicating with customers, the sentences and contents are smooth and coherent, you can address customers accurately and appropriately, and the emotions conveyed to customers should be full of enthusiasm and concern.
2. Choose the return visit time in a targeted manner to avoid the rest or busy time of customers.
3. Pay attention to the sound quality of the speech, and strive to make the speech clear and beautiful, pleasing to the ear, giving customers a pleasing feeling, so that customers can listen happily. It is advisable to keep the distance between the mouth and the microphone at 10 cm. If the sound is low, the distance can be reduced appropriately. People who are used to talking loudly should consciously reduce the volume and avoid talking to customers like shouting.
4. Speak at a moderate speed and in a moderate tone. Pay attention to the tone and rhythm, and never have cadence.
5. Learn to listen. When customers have something to say, let them say more and respond in time, so that customers feel that you are listening attentively. At the same time, in order to achieve the effect of a return visit, you should use a notebook to record some relevant information.
6. Pay attention to concise language, learn to judge customers' emotions, and don't take up too much time of customers.
7. If the recipient is not the customer himself, ask his family and keep the same respect and courtesy.
8. After the call, there should be greetings, such as wishing you a happy life and a happy holiday.