1. Complaints reflecting the illegal acts of investigation organs;
2, reflect the people's Procuratorate staff illegal complaints;
3. Complaints against the decision of the People's Procuratorate;
4. Appeals against the effective judgments and rulings of the people's courts;
5. Citizens, legal persons or other organizations apply for state compensation;
6. Criminal victims or civil infringers and their close relatives apply for judicial assistance;
7, strengthen and improve the procuratorial work and team building suggestions and opinions;
8, case procedural information inquiry, legal advice;
9. surrender;
10, other letters and visits that should be handled by the people's procuratorate according to law.
Service content of 12398:
1. Accepting complaints: accepting complaints about power services such as electricity charges and power supply interruption;
2. Q&A consultation: provide consultation answers related to power services, including power business handling and power safety knowledge;
3. Handling emergencies: handling power system emergencies, such as power outages, line failures and other emergencies;
4. Collect opinions: collect users' opinions and suggestions on power services to improve service quality;
5. Release information: release power supply-related information such as planned power outage notice and power market dynamics.
To sum up, 12398, as a platform for accepting diversified demands, includes but is not limited to accepting complaints about violations of law and discipline by staff of investigation organs and procuratorates, handling complaints against decisions of procuratorates and court judgments, accepting applications for state compensation and judicial assistance, collecting suggestions for improving procuratorial work, providing case information inquiry and legal consultation services, and handling legal letters and visits such as voluntary surrender.
Legal basis:
Provisions on handling reports by electricity regulatory agencies
Article 4
The electricity regulatory agency shall announce to the public the telephone number and email address of the report, the time and place of acceptance, and the way to inquire about the progress and results of the report.