First, medical insurance consulting services
Yuexi Medical Insurance Service Hall provides comprehensive medical insurance consulting services, where the insured can learn about medical insurance policies, reimbursement rates, reimbursement processes and other related information. There is a special consultation window in the hall, and the staff will patiently answer the questions of the masses and provide personalized consultation services.
Second, business handling services
The lobby provides a variety of medical insurance services, including medical insurance card processing, medical treatment in different places, and special disease identification. The insured can handle business at the corresponding service window according to their own needs. There is also a self-service terminal in the hall, which is convenient for people to inquire and print relevant information by themselves.
Third, expense reimbursement service.
Yuexi Medical Insurance Service Hall has a special expense reimbursement window, where the insured people can submit medical expense reimbursement applications. Hall staff will review the submitted application materials to ensure that they meet the reimbursement requirements. Once approved, the insured can get reimbursement quickly and reduce the economic burden.
Fourth, service optimization and promotion.
Yuexi Medical Insurance Service Hall continuously optimizes service processes and improves service quality. There is a suggestion box and a complaint telephone number in the hall, which is convenient for the insured people to supervise and feedback the service quality. At the same time, the office also regularly carries out medical insurance knowledge publicity activities to improve people's awareness and knowledge level of medical insurance.
To sum up:
Yuexi Medical Insurance Service Hall provides all-round medical insurance services such as consultation, business handling and expense reimbursement for the insured people. By optimizing the service process and improving the service quality, the hall provides a convenient and efficient medical insurance service experience for the masses. At the same time, the office also actively promotes medical insurance knowledge to improve people's awareness and knowledge level of medical insurance.
Legal basis:
People's Republic of China (PRC) social insurance law
Article 23 provides that:
Employees should participate in the basic medical insurance for employees, and employers and employees should pay the basic medical insurance premiums in accordance with state regulations.
Individual industrial and commercial households without employees, part-time employees who have not participated in the basic medical insurance for employees and other flexible employees can participate in the basic medical insurance for employees, and individuals pay the basic medical insurance premium in accordance with state regulations.
Article 27 provides that:
Individuals who participate in the basic medical insurance for employees will not pay the basic medical insurance premium after retirement and enjoy the basic medical insurance benefits in accordance with the provisions of the state if they reach the statutory retirement age and the accumulated payment has reached the fixed number of years stipulated by the state; Those who have not reached the fixed number of years prescribed by the state may pay the fees to the fixed number of years prescribed by the state.