10086 is the national unified customer service hotline of China Mobile. Call this hotline, you can get phone bill inquiry, business consultation, business handling and other services. To access 10086 labor service, just follow the following steps.
Call 10086. According to the intelligent voice prompt, select the corresponding button for business consultation or handling. For example, the key "1" is the phone bill inquiry, and "2" is the package inquiry. If you want to enter the manual customer service directly, you can press the "0" key to enter the manual service waiting queue.
10086 services may be different in different regions. The provinces 10086 are independent outbound platforms, and the mobile customer service in each province and city is responsible for different regions. This means that under certain circumstances, 10086 labor services in different provinces may not be mutually replaceable.
For example, some preferential policies may only be implemented in some regions, and if customers ask related questions at the 10086 manual service desk in other regions, they may not get completely accurate information. Therefore, when seeking 10086 labor service, it is best to provide your own detailed area in order to obtain more accurate and targeted services.
10086 manual service precautions:
1. authentication: In order to protect users' personal information, 10086 manual service usually requires users to provide their own mobile phone card number, ID number or other registration information for authentication. Please prepare relevant information when answering the phone to ensure the smooth operation of manual service.
2. Pay attention to the timing: China Mobile's 10086 manual service is generally provided at specific time periods during the day and night. Users can know the working hours of 10086 manual service in advance to avoid the inconvenience caused by dialing after working hours.
3. Pay attention to telephone charges: calling 10086 for manual service may result in telephone charges. Please consult the communication operator for specific fees.
4. Prepare a list of questions: If you need to ask questions or solve problems to the manual customer service, please sort out the questions in advance and prepare relevant materials, so as to clearly express your needs to the customer service and improve the efficiency of solving problems.
5. Respect the customer service staff: please be polite and patient when communicating with 10086 manual customer service. The customer service staff will try their best to help you solve the problem. If you have any questions or dissatisfaction, please give objective feedback to improve service quality.