According to your description, I suggest you refer to the following information:
1. The problem you mentioned should be caused by incorrect motherboard information. It is suggested that you contact the local gold medal service center as soon as possible to handle it accordingly. For the contact information of the Gold Medal Service Center, you can choose your province and city and the product type you use through the following websites:
/zh/support-drivers/e support/as CPPS . html
Note: The tool you mentioned is not available for download at present.
2. If the error you reported is not handled, it may affect the normal use of AMT and other functions of your machine, so it is recommended that you contact the local gold medal service center to handle it accordingly.
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network and ask an online engineer to help you solve the problem further.
More product information is available in www.hp.com.cn/800..