(a) responsible for answering public inquiries and providing public information services;
(two) responsible for accepting people's life service for help, and all kinds of acceptance matters assigned, transferred and supervised;
(three) responsible for the daily operation and management of the 88908890 convenience service platform, and organize the evaluation of the organizer;
(four) responsible for collecting and sorting out the social conditions, public opinion and social dynamics reflected by the people's life service for help;
(five) to be responsible for the training of special line staff and the collection and update of service information. Article 6 The district and county people's governments, the relevant departments of the Municipal People's government, and public enterprises and institutions are the specific contractors for the work of the convenience service line, and handle the matters assigned by the convenience service line in accordance with laws, regulations, rules and the scope of responsibilities of the department. Chapter II Handling of Matters Article 7 The convenience service line accepts the following matters:
(a) the relevant policies and regulations and public service information consultation;
(2) Sudden problems affecting people's daily life and non-emergency help services;
(three) reflect the hot and difficult issues in social life and opinions and suggestions to solve the problems;
(four) complaints and reports on the efficiency and work style of the staff of administrative organs;
(five) opinions and suggestions on the reform and opening up, economic construction, urban construction and management of this Municipality. Eighth the following matters do not belong to the government to provide convenience services, convenience service line will not be accepted:
(1) Matters involving personal and property safety that should be sought through emergency channels such as11 19 and 120;
(two) involving civil disputes outside the scope of administrative functions and powers;
(three) matters entering legal procedures such as litigation, arbitration, administrative reconsideration, review of letters and visits;
(four) matters involving the jurisdiction of the army and the armed police. Article 9 The special line service center shall set up a convenience service platform of 88908890 to accept people's demands through telephone voice, website application and mobile phone application.
The hotline service center shall register matters involving complaints and reports of illegal acts and request the administrative organs to deal with them first, and timely forward them to the competent authorities for handling. The competent department shall make a decision on whether to accept or not within the prescribed time limit and inform the complainant.
The hotline service center shall input the relevant information into the administrative law enforcement supervision platform after receiving the matters that the complainant believes that the administrative organs and their staff have violated their legitimate rights and interests in administrative law enforcement. Article 10 The special line service center shall handle the reception according to the following conditions:
(a) for general consultation or other matters that can be answered directly, the staff of the hotline service center will give a direct reply;
(two) matters that cannot be directly answered and belong to the scope of responsibilities of administrative organs, public enterprises and institutions shall be promptly transferred to the relevant units for handling, and the time limit for handling shall be stipulated;
(three) to recommend to the parties matters that need to be provided by affiliated enterprises or selected by the parties themselves;
(four) matters not accepted by the special service center shall be patiently informed to the parties. Eleventh district and county people's governments, relevant departments of the Municipal People's government, public enterprises and institutions, and affiliated enterprises providing social services shall, after receiving the matters transferred by the hotline service center, handle them in a timely manner in accordance with the following provisions:
(a) the matters within the scope of responsibilities of the unit shall be handled within the prescribed time limit, and the handling results shall be promptly replied to the parties concerned, and the handling results shall be fed back to the special service center;
(two) for matters within the scope of responsibilities of the unit, which can not be completed within the prescribed time limit, it is necessary to explain the reasons to the special service center in advance;
(three) matters that do not belong to the scope of responsibilities of the unit shall be returned to the hotline service center within 1 working days after receipt, and the reasons for withdrawal shall be explained. Complex and difficult matters can be extended to 2 working days. Article 12 The special service center shall track and supervise the handling of the transferred matters, urge the undertaking unit to handle them within the prescribed time limit, and report the handling results.
The hotline service center shall report to the Municipal Examination and Approval Office for the complex problems with unclear responsibilities and involving multiple departments, and the Municipal Examination and Approval Office shall clearly designate the main responsible units to handle them according to their responsibilities, and feed back the results. Thirteenth special service centers shall establish a review system. After the telephone consultation is answered, please ask the parties to comment immediately; Transfer the matter to the organizer, pay a return visit to the parties within a time limit, and record the results of the return visit as the assessment basis.