According to your description, I suggest you refer to the following information:
1. Because the machine itself has overheating protection function, it will automatically shut down or crash when the temperature is too high, so as to ensure that the hardware is not damaged;
2. If your machine shuts down frequently or crashes automatically, I suggest you try to save important files, reinstall the operating system, raise your notebook slightly or use a cooling base to keep ventilation, and see if it can be improved;
3. If the problem of the machine remains high after the above operations, it is recommended that you try to contact the local HP Gold Service Center for dust cleaning and hardware testing.
If you need to inquire about the contact information of HP Gold Service Center, you can use the following official links to inquire:
/zh/support-drivers/e support/as CPPS . html
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network, and ask an online engineer to help you solve the problem further.
More product information is available in www.hp.com.cn/800..