Team communication skills 1 team communication management skills: communication between superiors and subordinates is mutual.
When Geng Zhu took the initiative to seek communication with Mozi, if Mozi excused himself on the grounds of "busy work, going on a business trip, going to talk to a vice president", then communication would be bad; And if we assume that Mozi actively communicated with Geng Xu, but Geng Xu avoided talking or didn't express his true thoughts, then the misunderstanding between the two sides will deepen. Therefore, within the enterprise, the communication skills of team management need to be mutual and two-way. At the same time, enterprises should first establish communication channels, which we should learn from Microsoft. Microsoft has established an internal communication mechanism for decades, with the mailbox system in the early stage and the mailbox system in the later stage, so that all Microsoft people can speak freely and enterprises can find problems early and prevent them before they happen.
Management skills of team communication: subordinates should actively communicate with leaders.
Many subordinates are often afraid to communicate with leaders, which is not good. First, get rid of fear! We can imagine that Mozi, as the CEO of a company as big as Mohist, is in charge of a team of thousands of people. One may not have time, and the other may not even know the mood of the tiller. Third, Mozi is the commander. As for what happened in the execution, he may not know the plow column. You can imagine the result of covering up the problem like this. Therefore, as subordinates, team management communication skills should actively seek opportunities to communicate with their own leaders.
Management skills of team communication: leaders should actively communicate with subordinates.
We have to say that "communication" is a skill that leaders must master!
A remarkable sign that leaders are different from subordinates is that leaders are mainly decision makers and managers, while subordinates are mainly executors and finishers. Therefore, the implementer has the most say in any problems found in the process of realizing the management objectives. So why do we advocate "walking management"? Because, walking around can find problems! But will you find problems when you walk around? Don't! Walking around can't find all the problems! In other words, walking can only find superficial problems, and only by actively communicating with subordinates can we find deep-seated problems and key problems!
Therefore, managers should not "sit back and relax" after giving orders. Team management communication skills require managers to actively communicate with subordinates.
Imagine: in the above story, if Geng Xu didn't communicate with Mozi and Mozi didn't actively communicate with Geng Xu, then the misunderstanding between them might eventually lead to estrangement! If the column leaves Mozi, it is brain drain! If the ploughing column "stands on its own feet", then the big enterprise "Mohist" has another terrible competitor! The terrible thing is that he knows everything about you! Typical examples, such as: Niu Gensheng left Yili and founded Mengniu. Look at today's milk market! Mengniu made Yili "Yi" shirt, thanks to it!
Team communication skills. Design fixed communication channels and form communication routines.
This method has many forms, such as regular meetings, issuing statements, reporting the situation, exchanging information with each other and so on.
Second, the content of communication should be exact.
The content of communication should be meaningful, targeted, precise, as popular, specific and quantitative as possible; Avoid vague language, let alone empty words, cliches and nonsense.
Third, the principle of equality.
In interpersonal communication, there must always be a certain amount of effort or input, and the needs of both parties and the satisfaction of such needs must be equal. Equality is the premise of establishing interpersonal relationships. As a psychological communication between people, interpersonal communication is active, mutual and mutually beneficial. Everyone needs to be friendly and respected, and everyone wants to be treated equally by others. This kind of human need is the need of equality.
Fourth, advocate parallel communication.
The so-called parallel communication refers to the communication between workshops, departments and departments, and departments and workshops at the same level in the organizational system. In order to show their importance, some leaders are busy with the role of arbitrator all day and are happy about it, which is unwise. The important function of leadership is coordination, but the coordination here is mainly the coordination of goals and plans, not the coordination of daily activities. Daily coordination among peers should be encouraged as much as possible.
Verb (short for verb) Listen sincerely.
Someone has analyzed the communication of managers. About 70% of the time is spent on communication, 9% of which is spent on writing, 65,438+06% on reading, 30% on talking and 45% on listening. But most people are not a good listener, and the efficiency is only 25%. The main reason is lack of sincerity. Lack of sincerity mostly occurs in bottom-up communication. Therefore, in order to improve communication efficiency, we must sincerely listen to each other's opinions and let them speak their true thoughts.
Six, communication should have serious preparation and clear purpose.
Communicators themselves must first have a correct and clear understanding of the content of communication. In important communication, it is best to ask others' opinions in advance. What problems should be solved and what purpose should be achieved in each communication? Not only the communicator is clear, but also the communicated person is as clear as possible. In addition, communication is not only issuing orders and announcing policies and regulations, but more importantly, unifying thoughts and coordinating actions. Therefore, before communication, we should be clear about the background of the problem, the solution to the problem and its basis and information, the reasons for decision-making and the requirements for the members of the organization.
VII. Compatibility principle
Compatibility refers to psychological compatibility in interpersonal communication, that is, harmonious relationship between people, tolerance, tolerance and forbearance when getting along with others. To achieve psychological compatibility, we should pay attention to increasing the frequency of communication; Looking for * * * similarities; Modesty and tolerance. Be open-minded and tolerant when dealing with people. Be considerate of others, and be considerate of others when things go wrong. Even if others make mistakes or offend themselves, don't haggle over every ounce, so as not to hurt each other's feelings because of small losses. It is worthwhile to make some concessions as long as you are engaged in your career, unite as one.
Team communication skills 3 team communication skills: find out the employees who are best at communication.
It is not easy to cultivate an interactive atmosphere, and it is even more difficult to encourage employees to express their true thoughts and feelings, such as their own problems, setbacks, misunderstandings and even objections. However, these practices are essential drugs to maintain the health of the team.
On the one hand, managers should communicate with each employee as much as possible and ask their views on the corresponding projects and personal work. However, doing so does not always get feedback. On the other hand, managers can find the most accessible and outspoken employees, so managers can get the latest news about the team from these employees.
Managers may not get special information when communicating with employees in some way, but it is very important to keep an open mind all the time. In any case, managers should strive to increase the chances of talking with extroverted employees in order to get as much information as possible.
Team communication skills: occasionally challenging authority
Under normal circumstances, employees will be silent in the face of the leader's preference, even if they don't fully cater to and obey. If managers want to win the trust of employees, they should be encouraged to challenge the authority of leaders indirectly. For example, during team discussion, some employees think that the current project is unreasonable and the expectations of leaders are too high.
If you pay attention to these clues, the leader may find the existing problems of the team. In this way, employees will be more satisfied with the team, willing to communicate ideas with leaders and enhance mutual understanding. Ultimately, it can promote the performance of the whole team.
Team communication skills: encourage creative sharing
When communicating with colleagues and bosses, some professionals often have misgivings and hesitation, and dare not confide their true feelings and thoughts to their bosses. This needs to cultivate employees' sense of job participation, encourage them to share ideas, let managers know the team's ideas, and then explore ways to cultivate employees and help them build their confidence in work.
Some enterprises have high employee participation. In these companies, everyone has the same purpose to create a healthy and inspiring atmosphere. However, in a company that lacks participation, the communication between employees at all levels is not only limited, but also very unsuccessful. Its employees feel that there is no need to share ideas, and even feel that they lack the ability. These employees are also reluctant to show their true feelings at the seminar to share business ideas.
If the team develops to a high degree of participation, the communication between employees will become clear. In a good atmosphere, team members will not only actively carry out the boss's instructions, but also further think and study these decisions.
Team communication skills 4 1, chat method
Okuda is the president of Toyota except the members of the first family. During his long career, Okuda has been loved by many people in the company. He spent13 of his time in Toyota, and often chatted with many engineers in the company about his recent difficulties in work and life. In addition, it took13 time to visit 5000 dealers, talk about business with them and listen to their opinions.
2. The method of telling stories
Boeing Company of the United States encountered some difficulties before 1994. After President Condi took office, he often invited senior managers to his house for dinner, and then put a big stove outside the house to tell the story of Boeing. Condi asked these managers to write bad stories and throw them into the fire to bury the "dark" side of Boeing's history, keeping only those inspiring stories, which greatly boosted morale.
3. Planning method
Ericsson is a "century-old shop". Every year, employees will have an interview with the human resources manager or the competent manager. With the help of superiors, employees will make personal development plans to keep up with the company's business development and even surpass the company's development pace.
4. Leapfrog reporting method
In Hewlett-Packard Company, the president's office is never closed, employees are treated unfairly by their immediate superiors, or if they see any problems in the company, they can directly raise them and go beyond the level. This corporate culture makes people respect each other when they get along, eliminating confrontation and intrigue.
5. Participation in decision-making methods
Every year, Ford Company of the United States makes an annual "employee participation plan" to mobilize employees to participate in enterprise management. This has aroused employees' gratitude to the enterprise, improved employees' sense of participation and cooperation, and made more and more rationalization suggestions, which greatly reduced the production cost. The success of Langille truck and Brown 2 car is a good example.
Before putting into production, the company boldly broke the convention that "workers can only build according to the drawings", took out the design scheme and asked the workers to "comment" and give their opinions. Workers put forward 749 rationalization suggestions, and 542 were adopted after screening, of which two were effective. In the past, when assembling the frame and body, workers had to stand in the ditch, holding heavy wrenches in their hands and screwing bolts and nuts with their heads down.
Because the work is very hard, I often do it so-so, which affects the quality of the car. Worker gleim said, "Why not put the nut on the frame first and let the workers stand on the ground and screw it?" After this proposal was adopted, it not only reduced the labor intensity, but also greatly improved the quality and efficiency;
Another worker suggested that when the car body is placed on the chassis, the assembly line can be suspended for a period of time, so that the work of the car body and chassis can be easily completed to avoid accidental injuries. After this suggestion was adopted, it really achieved the expected effect.
6. Cultivate a sense of pride.
Cisco in the United States, when starting a business, employees' salaries were not high, but employees were very proud. Companies often buy small items, such as hats, and give one to each employee who participates in certain projects, so that they feel that their work has added value. Outsiders ask employees how you are getting along at Cisco, and employees will proudly say that their salary is low, but they often send things.
7. Oral praise.
Praise is not only considered as the most effective incentive method in today's enterprises, but also an effective communication method in enterprise teams. Kōnosuke Matsushita, the founder of Panasonic Group, pays great attention to praising people. If he meets an employee who has made rapid progress or performed well in person, he will immediately give verbal praise. If he is not on the scene, Panasonic will personally call to praise his subordinates.
Team communication skill 5 (1) Create an atmosphere:
In the process of communication, both parties should actively create a good communication atmosphere or try their best to create an environment and conditions conducive to communication.
(2) control emotions:
In the process of communication, we should first manage our emotions to avoid affecting the quality of communication. We must first control our emotions and create an environment of mutual trust and communication, which will help people to truly convey information and correctly judge information, and avoid distorting information because of extreme thinking.
(3) Manage your personality:
In the process of communication, because you remember your own shortcomings, you should always remind, prevent in advance and avoid effectively. Never be controlled by your own "character" shortcomings.
(4) enhance memory:
In the process of communication, enhancing the accuracy of memory is an effective psychological measure to eliminate communication obstacles. People with high memory accuracy not only transmit information reliably, but also receive information accurately.
(5) Thinking level:
In the process of communication, improving thinking ability and level is an important psychological factor to improve communication effect, and higher thinking ability and level plays an important role in correctly transmitting, receiving and understanding information.
(6) Correct use of language:
Whether the language is used properly will directly affect the communication effect. The language should be concise and clear, and the narrative reasoning should be well-founded, clear-cut, logical, properly worded and easy to understand. No abuse of words, no empty talk. In non-professional communication, professional terms should be used less, and sign language and facial expressions can be used to enhance the vividness and vividness of communication and make it easy for the other party to accept.
(7) Empathy:
In the process of communication, be more tolerant and patient, and try to put yourself in others' shoes. Both sides can try, and either side should consider the other's feelings before expressing their views.
Team communication skills 6 team communication skills: the responsibility of team leaders
Leaders should realize the importance of communication and put this idea into action. Leaders of enterprises must truly realize that communication with employees is very important for achieving organizational goals. If leaders accept communication through their own words and deeds, this concept will gradually penetrate into all aspects of the organization. 2. Team members improve the psychological level of communication.
Team members must pay attention to the following psychological factors to overcome communication barriers.
(1) In the process of communication, we should carefully perceive and concentrate on it, so as to accurately and timely transmit and receive information, avoid misinformation and reduce information loss when receiving information.
(2) Enhancing the accuracy of memory is an effective psychological measure to eliminate communication barriers. People with high memory accuracy can transmit information reliably and receive information accurately.
(3) Improving thinking ability and level is an important psychological factor to improve communication effect, and high thinking ability and level plays an important role in correctly transmitting, receiving and understanding information.
(4) Cultivating a calm mood and a good psychological atmosphere, and creating a small environment conducive to mutual trust and communication will help people to truly convey information and correctly judge information, and avoid distorting information due to extremes.
Team communication skills: using language correctly
The appropriateness of language use directly affects the effect of communication. The use of language should be concise and clear, and narrative reasoning should be well-founded, clear and logical; Proper wording, easy to understand, no abuse of words, no empty talk and rhetoric. When communicating unprofessionally, use less technical terms. Sign language and facial expressions can be used to enhance the vividness and vividness of communication and make it easy for the other party to accept.
Team communication skills: learn to listen effectively
Effective listening can increase the trust of both parties in information exchange and is an important condition to overcome communication obstacles. To improve our listening skills, we can make efforts in the following aspects:
(1) Use eye contact.
(2) Nodding in agreement and appropriate facial expressions.
(3) Avoid distracting actions or gestures.
(4) Give an opinion to show that you are not only fully listening, but also thinking. (5) Retelling, retelling what the other party said in his own words.
(6) Be patient and don't interrupt at will.
(7) Don't criticize and argue.
(8) Make the roles of the listener and the speaker change smoothly.
5. Reduce the communication chain between customers and patients, broaden communication channels and ensure two-way communication of information.
The information transmission chain is too long, which will slow down the circulation speed and cause information distortion. -Therefore, it is necessary to reduce the overlapping of institutions and broaden information channels. On the other hand, team managers should encourage team members to communicate from bottom to top. For example, interactive radio and television systems allow subordinates to ask questions and get answers from senior leaders. If it is in a company, a question-and-answer column should be set up in the company's internal publications to encourage all employees to ask their own questions. In addition, while using formal communication channels, informal communication channels can be opened to let leaders go out of the office and exchange information with employees in person. Frank, open and face-to-face communication will make employees feel that leaders understand their needs and concerns and get twice the result with half the effort.
In short, effective communication plays a very important role in the operation of the team. Successful team leaders regard communication as a management tool, control and motivate team members through effective communication, and create a good psychological environment for team development. Therefore, team members should unify their thinking, raise awareness, overcome communication barriers, achieve effective communication, and strive for the common development of individuals and teams.
Team communication skills 7 1, communication skills with the boss:
Make the boss efficient (there is nothing wrong with the leader's decision, and obedience is always correct); Let the boss relax (understand the boss's language and understand the leadership intention); Let the boss rest assured (connecting the preceding with the following, not discussing the right and wrong of the leader); Let the boss know (actively report the progress of the work); Save the boss trouble (don't make the same mistake three times).
2, the essentials of communication with subordinates:
Speak more small words and less big words; Don't talk in a hurry, listen first; Say short words carefully, without hurting harmony; Open your heart and accept opinions; The explanation is clear and easy to understand; Inspire thinking and encourage awakening; Friendly attitude and firm stance; More encouragement, less blame.
3, the essentials of communication with peers:
Face first, truth second; High-profile work, low-key life; Give way to fame and fortune, and be just without desire; Send a rose, but leave a lingering fragrance in your hand. 4. Ten behaviors conducive to communication: respect yourself, match words with deeds, have a positive attitude, show affinity, speak appropriately and thoroughly, care for others, be concise and capable, pay attention to details, and be polite first.
Precautions:
Praise behavior rather than individuals.
For example, if the other person is a chef, never say: You are a great chef. He knows that there are more excellent chefs than him. But if you tell him that you will eat in his restaurant half the week, it is a very clever compliment.
Politeness should also be said appropriately.
Kind words show your respect and gratitude, so enough is enough.
If the other person hears your praise indirectly through others, it will be more surprising than if you tell me directly. On the contrary, if you criticize each other, never tell them through a third party to avoid adding fuel to the fire.
In the face of compliments, just say thank you.
When most people are praised, most of them will answer ok! Or smile. But accept it frankly and say thank you directly. Sometimes the other person praises our clothes or something, if you say: this is just a bargain! Instead, it will embarrass the other party.
Appreciate the generosity of competitors.
When your opponent or annoying person is praised, don't say it in a hurry, but …, even if you disagree with him, on the surface, say yes, he works hard. Show your generosity.
Criticism also depends on the relationship.
Advice may not be unpleasant, even if you mean well, the other party may not appreciate it, and even misunderstand your kindness. Don't criticize unless you have a certain friendship or trust with the other party.
Time is of the essence.
It's never on Monday morning, and almost most people will have melancholy symptoms on Monday. In addition, don't leave work on Friday, so as not to ruin the mood of the other party's weekend vacation.
Pay attention to the occasion
Don't criticize your friends or colleagues in front of outsiders, just say these words behind closed doors.
At the same time, make suggestions.
In addition to making criticism, you should also provide positive suggestions for improvement in order to make your criticism more convincing.
Communication skills in teamwork
For example, no, it should be ... this kind of words means that you are deliberately finding fault. In addition, we often say: It's inappropriate to hear that … it feels like you heard the news through hearsay.
Team communication skills. First, you need to know who to talk to, that is, you need to be clear about the object of communication.
Although you speak very well, you choose the wrong person, and naturally you can't achieve the purpose of communication.
Second, you must know what to say, that is, to clarify the purpose of communication.
If the purpose is not clear, it means that you don't know what to say, and naturally others can't understand it, and naturally you can't achieve the purpose of communication.
Third, ensure timely and effective communication.
The internal communication channels of the whole team should be smooth, and the latest information such as relevant markets can be transmitted in time and quickly. In order for the marketing team to truly realize effective communication, its communication content must be the latest information.
Fourth, to know when to speak is to grasp the time of communication.
It is obviously inappropriate for you to let your communication partner discuss the next party with you when you are sweating at work. Therefore, in order to achieve good communication effect, we must grasp the communication time and temperature.
Five, communication must be included in the unified assessment.
After the team members communicate, everyone should submit a learning experience and put forward some novel ideas or ideas in combination with their own work practice. Of course, since there is an assessment, it is necessary to combine the company's reward and punishment system, so as to really shock members.
Sixth, we must be able to speak, that is, we must master the methods of communication.
You know who to talk to, what to say and when to say it, but you don't know how to say it, and it is still difficult to achieve the effect of communication. Communication means using the language that the other person can understand-including words, intonation and body language, and what you need to learn is to communicate effectively by observing these communication languages.
Seven, the team leader takes the lead and applies the communication conclusion to the actual marketing work.
The real effective communication is to realize the enjoyment of sales technical resources, and at the same time effectively guide market behavior and reduce market operation risks by integrating information. This is the core purpose of communication. For example, at the present stage of "decisive terminal", an enterprise has achieved fruitful sales performance through continuous on-site promotion activities. After effective communication, our marketing team very much recognized this model. Then through communication, what we need to do is to prepare gifts, brochures, pop, warm up the media, go to the countryside, enter the community and engage in on-site promotional activities in supermarkets.
Generally speaking, team communication skills are necessary, and consciously learning team communication skills will help reduce friction in work and make work more enjoyable.