12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative functions and powers;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.
Legal basis: Article 59 of the Organic Law of Local People's Congresses and Local People's Governments in People's Republic of China (PRC).
Local people's governments at or above the county level shall exercise the following functions and powers:
(a) to implement the resolutions of the people's congress at the corresponding level and its Standing Committee, as well as the decisions and orders of the state administrative organs at higher levels, stipulate administrative measures and issue decisions and orders;
(2) To lead the work of subordinate departments and people's governments at lower levels;
(3) changing or revoking inappropriate orders and instructions of subordinate departments and inappropriate decisions and orders of people's governments at lower levels;
(4) To appoint, remove, train, assess, reward and punish the staff of state administrative organs in accordance with the law;
(five) the implementation of national economic and social development plans and budgets, and the management of economic, educational, scientific, cultural, health, sports, environmental and resource protection, urban and rural construction, finance, civil affairs, public security, ethnic affairs, judicial administration, supervision, family planning and other administrative work within their respective administrative areas;
(6) to protect socialist property owned by the whole people and property collectively owned by the working people, to protect citizens' legitimate private property, to maintain social order and to safeguard citizens' personal rights, democratic rights and other rights.