2. Consumers' fee refund disputes arising from the "overlord clause" of nail shops can be resolved through consumers' associations, or they can complain to relevant administrative departments or bring a lawsuit to the court.
3. If an illegal operator who uses another person's business license provides goods or services and damages the legitimate rights and interests of consumers, consumers may demand compensation from him or the business license holder.
1. If I buy a fake at Enjoy Shopping, how can I complain to the seller?
In the case of enjoying shopping and buying fake goods, the parties can choose to complain to the online trading platform provider or consumer association. Under normal circumstances, if consumers buy goods or receive services through online trading platforms and their legitimate rights and interests are damaged, they can directly claim compensation from sellers or service providers.
Second, things are expensive. Is 123 15 useful?
1. If the seller does not commit fraud and conceals the quality problems and defects of the goods, which makes the goods unusable, it is not an infringement on the rights and interests of consumers. Even if you dial 123 15, the industrial and commercial department can't handle it.
2. Except for the commodities controlled by the government, the pricing of other commodities is determined by market freedom. It is not illegal for consumers to buy goods at high prices, as long as it is not a malicious act of the seller at the time of purchase. Consumers can negotiate with the seller to return the goods. You can try price fraud and obviously unfair refund, but it is generally difficult. If the merchant you buy goods is in a regulated market, you can ask the market management department to help you return the goods first; Secondly, you can report to the administrative department for industry and commerce; Or call the consumer hotline 123 15 to make a complaint.
3. Can consumers claim compensation from the manufacturer?
Consumers can claim directly from manufacturers. Consumer claim object: 1. Consumers or other victims who cause personal injury due to food containing plasticizers may claim compensation from sellers or producers. 2. If the original production and sales enterprise is divided or merged, it may recover from the enterprise that bears its rights and obligations after the change. 3. If an illegal operator who uses another person's business license provides food containing plasticizer, the consumer may demand compensation from himself or the actual holder of the business license. 4. If consumers buy food containing plasticizer at trade fairs or rental counters, they can claim compensation from sellers or service providers. After the end of the exhibition or the expiration of the counter lease, you can also claim compensation from the organizer of the exhibition or the lessor of the counter. 5. Consumers who use false advertisements to provide food containing plasticizers may claim compensation from the operators and request the administrative department to punish the advertisement publishers. If an advertisement publisher cannot provide the real name and address of the operator, it shall be liable for compensation.
Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
Article 56
Under any of the following circumstances, in addition to bearing corresponding civil liabilities, other relevant laws and regulations have provisions on the punishment organ and punishment method, which shall be implemented in accordance with the provisions of laws and regulations; Where there are no provisions in laws and regulations, the administrative department for industry and commerce or other relevant administrative departments shall order it to make corrections, and may, according to the circumstances, give a single warning, confiscate the illegal income and impose a fine of not less than one time but not more than ten times the illegal income, and impose a fine of not more than 500,000 yuan if there is no illegal income; If the circumstances are serious, it shall be ordered to suspend business for rectification and revoke its business license:
(a) the goods or services provided do not meet the requirements for the protection of personal and property safety;
(two) doping, adulteration, fake genuine, shoddy, or substandard goods as qualified goods;
(three) the production of goods explicitly eliminated by the state or the sale of expired or deteriorated goods;
(4) Forging the place of origin of goods, forging or fraudulently using the name and address of others, tampering with the date of production, forging or fraudulently using quality marks such as certification marks;
(five) the goods sold should be inspected and quarantined without inspection and quarantine, or the inspection and quarantine results are forged;
(6) making false or misleading propaganda about goods or services;
(seven) refusing or delaying the relevant administrative departments to order the sale of defective goods or services to stop, warn, recall, harmless treatment, destruction, stop production or services and other measures;
(8) Deliberately delaying or unreasonably refusing consumers' requests for repair, rework, replacement, return of goods, replenishment of commodity quantity, refund of payment for goods and service fees or compensation for losses;
(9) Infringe on consumers' personal dignity, personal freedom or consumers' personal information rights that should be protected according to law;
(ten) other circumstances stipulated by laws and regulations that damage the rights and interests of consumers should be punished.
In case of any of the circumstances specified in the preceding paragraph, the operator shall be punished in accordance with the provisions of laws and regulations, and the punishment organ shall record it in the credit file and announce it to the public.