Recently, a news report on the Internet reported that the Pinduoduo platform was involved in "fake goods at random prices", and it was suspected that Apple had stopped supplying goods, which triggered a heated discussion among netizens. Yesterday, Pinduoduo Company stated that the platform had conducted the strictest qualification examination for Apple product distributors, and all the new iPhone sold were genuine and licensed, and all of them could provide formal invoices. Is that really the case?
During the actual experience of Pinduoduo platform, the reporter found that no matter the new iPhone XR or the old iPhone 6s, all the four stores randomly consulted answered "no invoice". Pinduoduo's claim that "all products are genuine and licensed" has also failed. Most of these shops sell "American version" mobile phones, also known as "parallel imports", which are not protected by the domestic Consumer Rights Law.
Caption: Most stores sell "American version" mobile phone source/mobile phone screenshot (the same below)
Don't invoice and worry about after-sales
The reporter inquired about Pinduoduo App and found that the lowest price of Apple's new iPhone XR in official website was 6 199 yuan (64GB). The price of the same paragraph sold by merchants on the platform is only about 4 100 to 4600 yuan, which is 2000 yuan cheaper than the official price. In response to the question of low price, Pinduoduo responded yesterday that the reason for the low price of the whole network lies in the platform subsidy, saying that "the accumulated subsidy of the platform exceeds 500 million yuan, and there is no subsidy ceiling at present."
So are these low-priced Apple phones "genuine licensed"? The reporter noticed that many shops on the Pinduoduo platform made it clear that when selling the iPhone, they would activate the mobile phone to the American version. A customer service staff of a shop selling the American version of iPhone XR told reporters that there is not much difference between the American version of the mobile phone and the Bank of China. Is a brand-new genuine product, divided into unlocked version and locked version. A locked version is the American contract machine, with a network lock, which can use the domestic SIM card after unlocking. The customer service also said that after receiving the locked version of the mobile phone, you need to enter the code to activate, and the store will provide teaching videos.
The reporter asked if there was a formal invoice. The customer service said that there was no invoice for the wholesale price, and the price of iPhone XR in this store was only 40 10 yuan.
Subsequently, the reporter consulted three other mobile phone stores. Without exception, the other party clearly stated "no invoice". An Apple mobile phone store selling the Bank of China bluntly said that there is no nationwide warranty, only the store warranty 1 year.
Caption: The store customer service said that there was no invoice for the wholesale price.
It is difficult to defend rights without authorization.
Yesterday afternoon, the reporter got in touch with Apple's official customer service. The reporter asked if Pinduoduo was an online distributor authorized by Apple. The customer service made it clear that Pinduoduo had no authorization.
Previously, Xinmin APP reported that Ms. Liu bought a fake Apple mobile phone on Pinduoduo, but the store refused to admit it and interpreted it as "official change". The reporter visited and learned that in mid-March, she once again proposed "one refund and three compensations" to Pinduoduo, but after the intervention of the platform customer service, it still remained unresolved, and she "ignored" her rights protection demands. What makes Ms. Liu even more angry is that she reflected this matter to the Changning District Market Supervision Administration where Pinduoduo is located, and the answer was "termination of mediation".
"This family has disappeared now, but it does not rule out that it will reappear in the future and continue to sell fakes." Ms. Liu said.
Caption: The iPhone6s bought by Ms. Liu on Pinduoduo shows that she bought it abroad, but it is not genuine.
The reporter entered the serial number of the mobile phone provided by Ms. Liu into Apple official website, and the results showed that regarding after-sales maintenance, the iPhone6s bought by Ms. Liu in Pinduoduo showed that it was purchased abroad, not genuine domestic products. This product does not meet the service guaranteed by the Consumer Rights Law, because it was not purchased in the country or region where you seek service, official website wrote.
Parallel imports are all over the platform.
Fighting for low prices, selling parallel imports and not issuing invoices, Pinduoduo Platform chose to "turn a blind eye" and "acquiesce" a large number of Apple mobile phone manufacturers to operate illegally on its platform for a long time. From the consumer's point of view, most of the activated Macs in the US version have changed hands several times, and it is not excluded that they are secondary mobile phones and assembly machines when they are sold to consumers. Even the brand-new genuine American version machine can't get domestic warranty and after-sales service.
The reporter's actual shopping experience is quite different from Pinduoduo's official reply. I hope Pinduoduo Platform can "justify itself" and stop taking consumers seriously.
(Editor: Zhang)?
Disclaimer: China Net Finance reprints this article to convey more information, and does not represent the views and positions of this website. The content of the article is for reference only and does not constitute investment advice. Investors operate accordingly at their own risk.
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