Clerk's work plan for next week (1) If I am lucky enough to enter Xinlong Company, I think if I want to work as a sales clerk, I should gradually enter the role according to the following points:
Understand the products produced by the factory within 7 days. Including its appearance, texture, characteristics, advantages and disadvantages and uses. Although the documentary clerk is not an engineer, it seems that he doesn't need to know more about the product. Actually, it is not. First of all, when communicating with customers, if you have only a little knowledge of the products, then customers' trust in you will be greatly reduced, and even your working ability will be doubted. When customers ask you for advice, you can only prevaricate, or keep asking technicians, and customers can't trust you to make orders. There is no advantage to attract customers to place orders with you.
Although the merchandiser is not an official, he has wide access rights and can enter and leave many departments, which provides a convenient channel for us to understand new products. As long as you are not afraid of hardship and fatigue, you are diligent in going to the workshop and are not ashamed to ask questions. There is nothing you can't learn. Spunbonded nonwovens, meltblown nonwovens, etc. I'm sure I'll get familiar with them and use them skillfully soon.
Second, in the shortest possible time to understand the production process and technology. At first, most people would think that the documentary clerk only needs to know the progress of the production order, just like a white-collar worker, sitting in the office, making phone calls and sending emails can control everything. An excellent merchandiser will be very familiar with the technological process of products and the production time required to produce a certain number of products. Will personally enter the workshop to see the progress of the big goods. When you have accumulated experience for a long time, you can directly reply to customers whether it is the process or the delivery date.
Three, familiar with the work process of each department, in line with company regulations. Every company has its own working mode. If everyone works according to their own process, it will lead to chaos in the company and the work of all departments will be blocked. Serious will make the company suffer economic and reputation losses. For example, the company stipulates that the management department needs to sign the customer order. One day, Zhang San, a merchandiser, received a product order with the number a-00 1. At that time, the management was discussing the price adjustment of products. The clerk below hasn't been notified yet. At this time, Zhang San directly sent the order to the production line to urge production. I didn't confirm with the manager, but at this time, the products of a-00 1 need to increase in price because of the rising raw materials. But the big goods are already in production, and Zhang San has negotiated with customers many times, and the price can't be adjusted. If production is stopped at this time, those semi-finished products will become waste. If you let the big goods be completed and not delivered to the customers, you will break the contract and lose your credibility. In the end, it can only be sold to customers at a loss. This directly caused the loss of the company.
4. Understand the transportation of goods. Overseas goods are generally transported by ship and plane, while domestic goods are transported by car or logistics company. Before the order is completed, the merchandiser should carefully select the transportation company to check its reputation and whether it is capable of delivering the goods. The delivery of Xinlong Company is mainly completed by logistics, and I will get familiar with these logistics companies as soon as possible. Communicate with logistics personnel frequently to ensure that the goods arrive at the destination safely and on time.
Five, familiar with customers. Very familiar with the customer's habit of ordering products. When an abnormal situation occurs, it can be dealt with decisively. For example, if the product ordered by the customer has slight defects in appearance or packaging, the new merchandiser may ask the superior leader or negotiate with the customer whether this unqualified product can be accepted. If he is an old follower, he can make his own judgment. Don't disturb others.
Sixth, treat customer service correctly. Documentary clerk is actually a window between the company and customers. First of all, you are an employee of the company. You have to be absolutely loyal to the company, stand in the company's position and think for the company. In terms of customers, you must adhere to the principle that "customers are God". Let customers feel that they are customers and are enjoying star service. Customers don't care about how other departments of the company operate, and they don't want to know more. He will only contact you to know his order and his delivery date. Therefore, it is necessary to be clear about the window, see the facts clearly and deal with them calmly. I remember a colleague in Dongguan who always blindly satisfied all the requirements of customers and never dared to say "no". According to the actual production situation of the factory, the delivery date of the order can not be delivered according to the customer's time at all. This colleague will say "yes". Later, we had to arrange order outsourcing, and as a result, the delivery time and quality could not meet the requirements. Sometimes a customer gives her a new development project. Everyone knows that this product can't be completed with our current technology, but this colleague always says: No problem! A new project has come and gone for two or three months, which not only wastes time, but also offends customers, and finally leaves customers to find other manufacturers themselves. At this time, customers often call to complain about the poor service and poor sales staff. Slowly, the customer's orders became less and less, and finally he changed suppliers.
Clerk's work plan for next week (2) 1. Understanding of the post
First of all, the office secretarial office is an intermediary post, and the office is responsible for the uploading and publishing of the whole group. Therefore, secretarial work must do the following:
1. Obey, and all work must obey the orders and arrangements of the leaders.
2. Understand thoroughly and act according to the intention of the leader.
3. To implement, we must resolutely implement the leadership will, strengthen the execution, and be a good office clerk.
However, obedience is not passive. A lot of work can be predicted in advance and actively carried out, so as to grasp the work trends in all aspects in time and accurately, feed back all aspects of information to leaders in time, pay attention to investigating the past, and provide decision-making reference for leaders; At the same time, office work should also pay attention to strategy and work art, and do a good job of communication and coordination among leaders, colleagues and departments seriously and scientifically. No wrangling, pushing the Committee, there is a gap in work.
Secondly, the office secretarial work is equivalent to the group's small housekeeper, the daily procurement and distribution of office items; The registration and filing of common items of all subsidiaries are completed by the office, so the office secretary must have enough patience and love his work.
Second, the future work plan
1, in my daily work, I will do the following:
(1) Assist the director of the office to register, report and distribute all kinds of official documents, sort out the documents that are not specifically sorted by category and put them into labeled folders.
(2) Do a good job of sending and receiving cold gadolinium parts.
(3) Do a good job in sorting, warehousing and reimbursement of various accounts for forged consumables.
(4) Assist the director of the office to manage the official seal and reprint it from the branch network. Please continue to make this mark. Register the use of the official seal in detail, strictly implement the management regulations of the Group's official seal, and do not abuse the official seal.
(5) Do a good job in the management of office supplies. Do a good job of collecting office supplies, distribute them as needed, do not waste them, and count them on time, so as to replenish office supplies in time and meet everyone's work needs.
(6) do a good job in the maintenance of office equipment,
(7) Assist the director of the office to do a good job of scheduling and duty during holidays to ensure the safety and security of the group during holidays.
(8) Complete other tasks assigned by the leaders seriously, on time and efficiently.
In my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations and arrangements, achieve standard work and standard posts, and strictly follow the rules and regulations of the office.
2, in the administrative work, I will do the following:
(1) Do a good job in leadership service: complete all tasks assigned by the office director, managers of various departments of the group and department heads in time. Be a leader's helper and assistant, be anxious about what the leader is anxious about, want to lead what he thinks, run errands frequently, report more, and be a good staff assistant.
(2) Do a good job in the service of all departments: strengthen the contact and communication with the information officers of all departments, systematically and quickly transmit information, and ensure that information is delivered in place in a timely and accurate manner within the company.
(3) Do a good job in direct service: feed back the information of the group employees to the company leaders in time, and do a good job in direct communication with the leaders.
(4) Assist the Director of the Office to improve the rules and regulations of the Group.
(5) Information confidentiality: documents commonly used in the office shall be kept confidential; It is necessary to collect all aspects of information in a timely, accurate and comprehensive manner and do a good job in filing.
(6) Do a good job in paperwork: finish all kinds of manuscripts assigned by leaders in time, learn the writing of all kinds of written materials, and improve your writing skills.