In the era of continuous progress, job responsibilities play an increasingly important role. A complete job responsibility should include department name, direct superior, subordinate departments, management authority, management functions and main responsibilities. How to formulate job responsibilities? The following are the job responsibilities of Taobao customer service I collected for you (7 selected articles). Welcome to read, I hope you will like it.
Job responsibilities of Taobao Customer Service 1 1, communicate with customers through Niu Qian, Dongdong, WeChat and other tools, answer customers' inquiries and provide reasonable guidance to meet customers' needs and reach a deal;
2. Actively sell potential customers and visit existing customers regularly for maintenance;
3. Organize customer information and place an order. Responsible for product after-sales tracking service, including purchasing evaluation and exchange coordination;
4. Regularly summarize the problems in the work and feed back to the superior to adjust and optimize the workflow;
5, according to the arrangement, other related sales management, improve the overall sales performance;
6. Other matters assigned by the leaders.
Taobao Customer Service 2 Job Responsibilities 1, responsible for customer service, online wangwang and telephone consultation of Taobao Tmall;
2. Deal with the daily affairs of Taobao shop, including replying messages, dunning, logistics tracking, evaluation management, etc.
3, customer complaint handling, customer return visit, return processing, customer satisfaction survey, etc. ;
4. Be responsible for improving customer satisfaction, reducing the complaint rate and improving the favorable rate of customer service;
5, complete other work arranged by the leadership;
Job responsibilities of Taobao Customer Service 3 1, main job content, using Taobao Want Want and telephone to solve customer problems, prompting the next transaction, explaining customer evaluation, counting daily problem forms, being able to serve and complete tasks arranged by superiors.
2, proficient in computer operation and the use of basic network communication tools, typing faster!
3, like or have been engaged in e-commerce or Taobao shop customer service work, meticulous, serious and patient.
4. Strong learning ability, strong sense of responsibility, dedication, rapid promotion and strong performance orientation!
5. Excellent communication skills, good sense of service, enthusiasm and courtesy, love of work, dedication and diligence.
6. Personality needs to be calm, patient, good at listening, empathetic, optimistic and positive.
Responsibilities of Taobao customer service 4 1. Familiar with computer operation and the use of common computer software.
2. Use Taobao Want Want online chat tool to answer customers' questions enthusiastically and accurately, and guide and promote users' happy online transactions.
3. Help customers query order delivery and track logistics information, actively deal with after-sales problems and solve bad reviews.
4. Strictly and conscientiously implement the online store Taobao promotion activities designated by the company and feed back customer information.
5. Strictly and conscientiously implement the company's promotional activities for Taobao stores.
6. Be responsible for pre-sales communication, in-sales introduction and after-sales service with online shop customers, and answer customers' questions about products and services.
Responsibilities of Taobao Customer Service 5 1. Communicate with customers through Ali Want Want, answer all kinds of questions raised by customers and reach a deal;
2. Make customer inquiries and guide customers to buy our products;
3. Responsible for effective customer management and communication, and develop and maintain good customer relations;
4. Visit customers regularly or irregularly to check the maintenance of customer relationship;
5. Be responsible for the pre-sales or after-sales service of the company's products;
6. Establish customer files, quality tracking records and other after-sales service information management systems.
7. Handle orders in time, track the delivery trend of goods, and communicate with users in time to avoid user dissatisfaction.
Taobao customer service 6 1 job responsibilities. Use Taobao shop background and related software to carry out basic shop operations, such as getting the baby up and down;
2. Answer questions with buyers through Want Want and QQ, and guide buyers to promote sales;
3. Order confirmation, processing, tracking, answering the buyer's questions in the order process, coordinating delivery and other matters;
4. Do a good job in after-sales service such as buyer complaint handling, return visit, return and exchange handling, and buyer satisfaction survey;
5. Record, sort out and archive the buyer's information, and make regular return visits in time through the internet, telephone and other forms;
6. Other tasks assigned by superiors.
Responsibilities of Taobao Customer Service 7 1. Log in to the store Want Want and answer customer questions;
2. Deal with the daily problems of each platform and answer customers' calls;
3. Master product knowledge, recommend promotional activities and achieve sales targets;
4. Actively respond to tasks assigned by superiors;
5. Communicate with relevant departments to solve practical problems.
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