123 19 is mainly responsible for accepting the damage and lack of municipal facilities such as urban roads, bridges, tunnels, footbridges, drainage networks, underground passages and lighting; Accept the problem of water accumulation in roads, bridges and pedestrian bridges in urban built-up areas; Accepting issues related to the destruction and damage of urban municipal facilities.
The workflow is as follows:
1. For general information, citizens can obtain the required services, complaints and suggestions from the hotline center (123 19) by telephone, fax, internet, etc., and the reception staff of the center can directly communicate with citizens according to the effective information stored in the center to solve the problem of handling calls from citizens.
2. For the information that needs to be further implemented, after the hotline center accesses the citizen-related information, according to the actual situation, after being processed by the service center, these information will be directly transmitted to the secondary network platform (including the competent department) of the relevant responsible unit and the relevant responsible unit or competent department through the hotline service network.
Extended data:
Hotline 123 19 Main business:
1. Water affairs includes: complaints, consultation, suggestions and maintenance in flood control, river course, drainage and water supply.
2. Transportation includes: complaints, consultations, suggestions and repair reports on public transportation, taxis, rail transit, land management (long-distance passenger transportation, cargo transportation, freight forwarding, freight rental, parking lot, motor vehicle driver training).
3. Real estate includes: construction land, collective land, real estate development, real estate evaluation, real estate surveying and mapping, real estate brokerage, real estate property rights, pre-sale of commercial housing, sale of stock housing, housing rental market, public housing rental management, low-rent housing poverty alleviation, housing maintenance, community management, industry committee work, maintenance fund, etc.