After-sales service:
First, the policy preservation service. The so-called preservation is the act of keeping the policy in a complete state during the insurance period, which can always reflect the wishes of customers and ensure their interests. Keep the basic information of customers updated in time, so that insurance companies can contact customers effectively.
Second, assist in claims service. Claims service is to help customers confirm insurance liability, prepare claims data, handle claims procedures, deliver claims and other services. For customers, it is generally not clear about the process of insurance claims, the information needed, what procedures to take, etc. Because the information is incomplete or the process is incorrect, it will often prolong the time of obtaining claims and even affect the amount of claims. It is different to have service personnel to accurately assist customers in handling claims.
Third, insurance consulting services. In daily operation, the after-sales service specialist will encounter many problems related to consulting insurance for prospective customers who have not purchased insurance. In fact, old customers who have already purchased insurance have more questions about insurance because they know something about insurance. Therefore, in after-sales service, it is also an important link to answer the questions of old customers and their inquiries.
Community service personnel:
1, community service, responsible for the spread of the company's influence in the community and ensuring the company's best interests;
2. Explore the community market, analyze the insurance needs of community residents, provide insurance marketing services in a classified and targeted manner, and finally show the professionalism and service spirit of community service commissioners.
The significance of after-sales service and community service;
For customers, high-quality after-sales service and community service can keep the insurance contract valid, the insurance guarantee meets the demand, and the insurance claims are timely and comfortable. Insurance companies and service specialists help customers maintain the validity of contracts, which can avoid the suspension or termination of contracts because customers forget to pay renewal premiums, thus affecting the effectiveness of insurance; Community service can understand the changes of customers' family structure, age, physical condition, economic conditions and social status, and the demand for insurance also changes. Only by changing the composition of insurance in time, adjusting the scope of protection and providing customers with appropriate insurance consulting services can we ensure the insurance protection interests of customers.
For service personnel, high-quality after-sales service and community service can win stable income, win the trust and support of customers and win more signing opportunities. Service personnel help customers to renew their insurance in time and insure on time, which is convenient and helpful to customers and ensures their income; Timely deliver insurance industry information and insurance information to customers, help customers analyze insurance situation, adjust insurance portfolio plan, and handle various protection and claim settlement services for customers, so that customers can trust themselves more. These well-intentioned, continuous after-sales service and community continuous service will not only win the trust of customers, but more importantly, after-sales service personnel will form personal brands.
Further reading: How to buy insurance, which is good, and teach you how to avoid these "pits" of insurance.